How To Fix /SCMTMS/FAG_MSG386 - Cannot send alert; e-mail does not exist for party &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/FAG_MSG -

• Message number: 386

• Message text: Cannot send alert; e-mail does not exist for party &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/FAG_MSG386 - Cannot send alert; e-mail does not exist for party &1 ?

  The SAP error message /SCMTMS/FAG_MSG386 indicates that the system is unable to send an alert because there is no email address associated with the specified party (denoted as &1). This typically occurs in the context of SAP Transportation Management (TM) when the system tries to send notifications or alerts to users or partners, but cannot find a valid email address for the recipient.
  Cause:
  
  Missing Email Address: The most common cause is that the user or business partner (party) does not have an email address assigned in the system.
  Incorrect Configuration: There may be issues with the configuration of the communication settings in SAP TM.
  User Profile Issues: The user profile may not be correctly set up to include email information.
  
  Solution:
  
  
  Check User Profile:
  
  Go to the user master record (transaction code SU01) for the user associated with the party.
  Ensure that the email address is correctly entered in the "Address" tab.
  
  
  
  Check Business Partner:
  
  If the party is a business partner, navigate to the business partner master data (transaction code BP).
  Ensure that the email address is maintained in the "General Data" or "Contact Information" section.
  
  
  
  Maintain Email Address:
  
  If the email address is missing, add it to the relevant user or business partner record.
  Save the changes and test the alert functionality again.
  
  
  
  Review Alert Configuration:
  
  Check the configuration settings for alerts in SAP TM to ensure that they are set up correctly.
  This may involve reviewing the alert management settings in the customizing (transaction code SPRO).
  
  
  
  Testing:
  
  After making the necessary changes, trigger the alert again to verify that the issue has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  BP: Business Partner Maintenance
  SPRO: Customizing Implementation Guide
  
  
  Documentation: Refer to SAP Help documentation for more details on alert management and user profile settings.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  By following these steps, you should be able to resolve the error message /SCMTMS/FAG_MSG386 and ensure that alerts can be sent successfully.