How To Fix /SCMTMS/FAG_MSG384 - Cannot send alert; e-mail address does not exist for organization &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/FAG_MSG -

• Message number: 384

• Message text: Cannot send alert; e-mail address does not exist for organization &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/FAG_MSG384 - Cannot send alert; e-mail address does not exist for organization &1 ?

  The SAP error message /SCMTMS/FAG_MSG384 indicates that the system is unable to send an alert because there is no valid email address associated with the specified organization. This typically occurs in the context of SAP Transportation Management (TM) when alerts or notifications are triggered, but the system cannot find a recipient's email address.
  Cause:
  
  Missing Email Address: The organization specified in the error message does not have an email address assigned in the system.
  Incorrect Configuration: The configuration for the organization might be incomplete or incorrect, leading to the absence of an email address.
  User Master Data: The user associated with the organization may not have a valid email address in their user profile.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Organization Data:
  
  Go to the relevant transaction (e.g., SPRO for configuration) and navigate to the settings for the organization in question.
  Ensure that an email address is assigned to the organization.
  
  
  
  Maintain Email Address:
  
  If the email address is missing, you can add it directly in the organization’s master data.
  You can do this by navigating to the organization’s details in the SAP GUI and entering a valid email address.
  
  
  
  User Master Data:
  
  Check the user master data for the user associated with the organization.
  Use transaction SU01 to display the user profile and ensure that a valid email address is maintained in the "Address" tab.
  
  
  
  Testing:
  
  After making the necessary changes, test the alert functionality again to ensure that the error no longer occurs.
  
  
  
  Check Authorization:
  
  Ensure that the user has the necessary authorizations to send alerts and notifications.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO for configuration settings.
  SU01 for user master data maintenance.
  
  
  Documentation: Refer to SAP Help documentation for Transportation Management for more details on alert configuration and organization settings.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP Basis or functional support team for further assistance.
  
  By ensuring that the organization has a valid email address and that user profiles are correctly configured, you should be able to resolve the error and enable the alert functionality in SAP TM.