How To Fix /SCMTMS/FAG_MSG384 - Cannot send alert; e-mail address does not exist for organization &1

/SCMTMS/FAG_MSG384 - Overview

• Message type: E = Error

• Message class: /SCMTMS/FAG_MSG -

• Message number: 384

• Message text: Cannot send alert; e-mail address does not exist for organization &1

Self-Explanatory Message

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/SCMTMS/FAG_MSG384 - Details

• The SAP error message /SCMTMS/FAG_MSG384 indicates that the system is unable to send an alert because there is no valid email address associated with the specified organization. This typically occurs in the context of SAP Transportation Management (TM) when alerts or notifications are triggered, but the system cannot find a recipient's email address.
  
  Cause:
  
  Missing Email Address: The organization specified in the error message does not have an email address assigned in the system.
  Incorrect Configuration: The configuration for the organization might be incomplete or incorrect, leading to the absence of an email address.
  User Master Data: The user associated with the organization may not have a valid email address in their user profile.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Organization Data:
  
  Go to the relevant transaction (e.g., SPRO for configuration) and navigate to the settings for the organization in question.
  Ensure that an email address is assigned to the organization.
  
  
  
  Maintain Email Address:
  
  If the