How To Fix /SCMTMS/FAG_MSG369 - Optimizer failed to run

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/FAG_MSG -

• Message number: 369

• Message text: Optimizer failed to run

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/FAG_MSG369 - Optimizer failed to run ?

  The SAP error message /SCMTMS/FAG_MSG369 indicates that the optimizer in the SAP Transportation Management System (TMS) has failed to run. This can occur due to various reasons, and understanding the cause is crucial for finding a solution. Below are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Data Issues: Missing or incorrect data in the transportation planning data, such as transportation lanes, freight units, or shipment data.
  Configuration Problems: Incorrect configuration settings in the TMS or the optimizer settings.
  Resource Constraints: Insufficient system resources (memory, processing power) to execute the optimization.
  Locking Issues: Other processes may be locking the data that the optimizer needs to access.
  Custom Code: If there are custom enhancements or modifications in the optimizer logic, they may lead to failures.
  Version Compatibility: Issues related to the version of SAP or the optimizer not being compatible with the current setup.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) for detailed error messages that can provide insights into what went wrong during the optimization process.
  Data Validation: Ensure that all necessary data for the optimization process is complete and correct. Check for missing or inconsistent entries in transportation lanes, freight units, and other relevant data.
  Configuration Review: Verify the configuration settings in the TMS and ensure that they are set up correctly. This includes checking the optimizer settings and parameters.
  System Resources: Monitor system performance and resource usage. If necessary, allocate more resources or optimize the system performance.
  Release Locks: Check for any locks on the relevant data and release them if necessary. You can use transaction SM12 to view and manage locks.
  Test Custom Code: If there are custom enhancements, test them in a development environment to ensure they are not causing the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Consult Documentation: Review the official SAP documentation for the Transportation Management System and the optimizer for any specific guidelines or troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SCMTMS/OPTIMIZER for running the optimizer manually, and SLG1 for checking logs.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages.
  
  By systematically addressing these areas, you should be able to identify the cause of the error and implement a solution to resolve it.