How To Fix /SCMTMS/CS028 - E-mail &1 could not be deleted from the inbox

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/CS -

• Message number: 028

• Message text: E-mail &1 could not be deleted from the inbox

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/CS028 - E-mail &1 could not be deleted from the inbox ?

  The SAP error message /SCMTMS/CS028 indicates that there was an issue with deleting an email from the inbox in the SAP Transportation Management System (TM). This error can occur due to various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Cause
  
  Email Locking: The email might be locked by another process or user, preventing deletion.
  Authorization Issues: The user may not have the necessary authorizations to delete emails from the inbox.
  Database Issues: There could be a problem with the database that is preventing the deletion of the email.
  Technical Errors: There may be a technical error in the SAP system or a bug in the version being used.
  Email Format or Content: The email might have a format or content that is causing issues during the deletion process.
  
  Solution
  
  Check Lock Status: Ensure that the email is not locked by another user or process. If it is, wait for the lock to be released.
  Review Authorizations: Verify that the user has the necessary authorizations to delete emails. This can be checked in the user roles and profiles.
  Database Consistency Check: Perform a consistency check on the database to ensure there are no underlying issues. This may require the assistance of a database administrator.
  System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  Technical Support: If the issue persists, consider reaching out to SAP support for further assistance. Provide them with the error message and any relevant logs or details.
  
  Related Information
  
  Transaction Codes: Familiarize yourself with transaction codes related to email management in SAP TM, such as /SCMTMS/EMAIL for email processing.
  User Roles: Review the roles assigned to users in the SAP system to ensure they have the appropriate permissions for email management.
  System Version: Be aware of the version of SAP TM you are using, as certain issues may be version-specific and addressed in later updates.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.