How To Fix /SCMTMS/CS027 - Could not identify application for e-mail &1; no suitable key word exists

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/CS -

• Message number: 027

• Message text: Could not identify application for e-mail &1; no suitable key word exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/CS027 - Could not identify application for e-mail &1; no suitable key word exists ?

  The SAP error message /SCMTMS/CS027 indicates that the system could not identify an application for sending an email because there is no suitable keyword associated with the email. This error typically occurs in the context of SAP Transportation Management (TM) when trying to send notifications or emails related to transportation processes.
  Cause:
  
  Missing Configuration: The system may not have the necessary configuration to link the email functionality with the specific application or process.
  Keyword Not Defined: The keyword that the system is looking for to identify the application is not defined in the system.
  Incorrect Email Setup: There may be issues with the email setup in the SAP system, such as missing SMTP configuration or incorrect email addresses.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the application.
  
  Solution:
  
  
  Check Configuration:
  
  Ensure that the email configuration for the specific application is correctly set up in the SAP system. This may involve checking the settings in transaction codes like SPRO (SAP Reference IMG) for Transportation Management.
  
  
  
  Define Keywords:
  
  Go to the relevant customizing settings and define the necessary keywords that the system requires to identify the application. This can usually be done in the customizing settings for the specific module you are working with.
  
  
  
  Review Email Settings:
  
  Check the SMTP settings in transaction SCOT (SAPconnect Administration) to ensure that the email sending configuration is correct. Verify that the email addresses are valid and that the system can connect to the email server.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction SU53 after attempting to send the email to see if there are any authorization issues.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to see where the failure occurs. This may require technical expertise in ABAP or assistance from your SAP Basis team.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO for configuration settings.
  SCOT for email configuration.
  SU53 for checking authorization issues.
  
  
  
  Documentation: Refer to SAP Help documentation for Transportation Management and SAPconnect for detailed information on email configuration and troubleshooting.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.