How To Fix /SCMTMS/CFIR520 - Cannot create credit memo; FWSD cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/CFIR -

• Message number: 520

• Message text: Cannot create credit memo; FWSD cancelled

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/CFIR520 - Cannot create credit memo; FWSD cancelled ?

  The SAP error message /SCMTMS/CFIR520 Cannot create credit memo; FWSD cancelled typically occurs in the context of SAP Transportation Management (TM) when there is an issue with the Freight Settlement Document (FWSD) that is associated with a credit memo. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Cancelled Freight Settlement Document: The error indicates that the Freight Settlement Document (FWSD) related to the transaction has been cancelled. This means that the system cannot create a credit memo because the underlying document is no longer valid.
  Inconsistent Data: There may be inconsistencies in the data related to the freight settlement or the associated documents.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to create a credit memo against a cancelled FWSD.
  
  Solution:
  
  
  Check the Status of the FWSD: 
  
  Navigate to the relevant transaction in SAP TM and check the status of the Freight Settlement Document. If it is indeed cancelled, you will need to address this before proceeding with the credit memo.
  
  
  
  Recreate or Reactivate the FWSD: 
  
  If the FWSD was cancelled in error, you may need to recreate or reactivate it, depending on your business processes and system configuration.
  
  
  
  Review Related Documents: 
  
  Ensure that all related documents (like invoices, delivery documents, etc.) are in the correct status and are not causing conflicts.
  
  
  
  Consult with Your SAP Administrator: 
  
  If you are unsure about the status of the FWSD or how to proceed, consult with your SAP administrator or support team. They can provide insights into the system configuration and help resolve the issue.
  
  
  
  Check Authorizations: 
  
  Ensure that you have the necessary authorizations to create credit memos. If not, you may need to request additional permissions.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP TM, such as /SCMTMS/FWSD for managing Freight Settlement Documents.
  SAP Notes: Check for any SAP Notes related to this error message. SAP frequently updates its knowledge base with solutions for known issues.
  Documentation: Review the SAP documentation for Transportation Management to understand the processes involved in freight settlement and credit memo creation.
  Support Forums: Consider checking SAP community forums or support channels for similar issues faced by other users.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate action to resolve it.