How To Fix SCMG_CASE055 - No text types exist for this case type, check the text profile

SAP Error Message - Details

• Message type: E = Error

• Message class: SCMG_CASE - Case: Messages

• Message number: 055

• Message text: No text types exist for this case type, check the text profile

What causes this issue?

No text types were found for the case type. This means that no texts
can be displayed or created.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In Customizing, check the text profile for the case type. If no
text profile has been maintained, the note function cannot be used for
this case type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCMG_CASE055 - No text types exist for this case type, check the text profile ?

  The SAP error message SCMG_CASE055 indicates that there are no text types defined for the specific case type you are working with in the SAP system. This typically occurs in the context of SAP Customer Relationship Management (CRM) or Supply Chain Management (SCM) when trying to create or manage cases that require text entries.
  Cause:
  
  Missing Text Profile: The text profile for the case type has not been defined or is incomplete. Text profiles determine which text types can be used for specific case types.
  Configuration Issues: The configuration settings for the case type may not have been set up correctly, leading to the absence of associated text types.
  Custom Development: If there have been custom developments or modifications in the system, they may have inadvertently affected the text type settings.
  
  Solution:
  
  
  Check Text Profile Configuration:
  
  Navigate to the configuration settings for the case management in SAP.
  Go to the transaction code SPRO and follow the path: 
  
  SAP Customizing Implementation Guide > Customer Relationship Management > Basic Functions > Text Management > Define Text Types.
  
  
  Ensure that the text types are correctly defined for the relevant case type.
  
  
  
  Assign Text Types to Case Type:
  
  In the same configuration area, check if the text types are assigned to the specific case type you are working with.
  If not, you will need to create or assign the appropriate text types to the case type.
  
  
  
  Review Case Type Settings:
  
  Check the settings for the specific case type in the case management area to ensure that it is configured to use the correct text profile.
  
  
  
  Testing:
  
  After making the necessary changes, test the case creation or management process again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on configuring text profiles and types.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration and CRMD_ORDER for case management.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to the configuration settings.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  
  By following these steps, you should be able to resolve the SCMG_CASE055 error and ensure that text types are properly configured for your case management processes in SAP.