How To Fix SCMG_CASE007 - &1 is locked by user &2 and is display only

SAP Error Message - Details

• Message type: E = Error

• Message class: SCMG_CASE - Case: Messages

• Message number: 007

• Message text: &1 is locked by user &2 and is display only

What causes this issue?

The user &V2& is already processing this &V1&.

System Response

You cannot process the &V1&, and the representation takes place in
display mode only.

How to fix this error?

Wait until the user &V2& has finished. If necessary, check whether the
user is still in processing mode.

Procedure for System Administrators

If the &V1& is no longer being processed by the user, the lock has been
set incorrectly and has to be deleted by an administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCMG_CASE007 - &1 is locked by user &2 and is display only ?

  The SAP error message SCMG_CASE007 indicates that a specific case (or object) is locked by another user, making it read-only for the user attempting to access it. This typically occurs in scenarios where multiple users are working with the same data or object in the SAP system, and one user has locked it for editing.
  Cause:
  
  User Locking: The case or object is currently being edited or processed by another user, which prevents other users from making changes.
  Transaction in Progress: The user who locked the case may be in the middle of a transaction that requires exclusive access to the object.
  System Configuration: Certain configurations in the SAP system may enforce locking mechanisms to prevent data inconsistencies.
  
  Solution:
  
  Wait for Release: The simplest solution is to wait until the user who has locked the case completes their work and releases the lock.
  Identify the Locking User: You can identify the user who has locked the case by using transaction code SM12 (Display and Delete Locks). This will show you the list of locks and the users associated with them.
  Contact the User: If the locking user is known, you can contact them to see if they can complete their work or release the lock.
  Force Unlock (if necessary): If the locking user is unavailable and the lock is preventing critical work, a system administrator can use transaction code SM12 to delete the lock. However, this should be done with caution, as it may lead to data inconsistencies if the user is in the middle of a transaction.
  Check for Background Jobs: Sometimes, background jobs may also hold locks. Check if any background jobs are running that might be causing the lock.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. Locks are typically used to ensure data integrity when multiple users are accessing the same data.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to access and edit the cases they need.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or solutions related to this error message.
  
  If the issue persists or if you encounter frequent locking issues, it may be beneficial to review the business processes and user access patterns to optimize how users interact with the system.