How To Fix SCMG_CASE004 - An error occurred when saving

SAP Error Message - Details

• Message type: E = Error

• Message class: SCMG_CASE - Case: Messages

• Message number: 004

• Message text: An error occurred when saving

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCMG_CASE004 - An error occurred when saving ?

  The SAP error message SCMG_CASE004, which states "An error occurred when saving," typically occurs in the context of SAP Supply Chain Management (SCM) when there is an issue with saving data related to a case or a document. This error can arise from various underlying causes. Here are some common causes, potential solutions, and related information:
  Common Causes:
  
  Data Validation Issues: The data being saved may not meet the required validation rules or constraints defined in the system.
  Authorization Problems: The user may not have the necessary permissions to save the data in the SCM module.
  Technical Issues: There could be a temporary technical issue, such as a database lock or a system error.
  Missing Required Fields: Some mandatory fields may not be filled out correctly or are left blank.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might be causing conflicts or errors during the save process.
  
  Potential Solutions:
  
  Check Data Validity: Review the data you are trying to save to ensure it meets all validation rules and that all required fields are filled out correctly.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the save operation. This can be checked in transaction SU53 or by consulting with your security team.
  Check for System Issues: Look for any system messages or logs that might indicate a temporary issue. You can check transaction SM21 (System Log) or ST22 (Dump Analysis) for any relevant errors.
  Debugging: If you have access to debugging tools, you can try to debug the process to identify where the error is occurring.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SM21 (System Log), and ST22 (Dump Analysis) to help diagnose the issue.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review the official SAP documentation for SCM to understand the specific functionalities and requirements related to the case or document you are working with.
  
  By following these steps, you should be able to identify the cause of the SCMG_CASE004 error and implement a solution.