How To Fix /SCMB/TDL_FACT_MESS006 - FACTORY: LiveCache connection setup failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/TDL_FACT_MESS -

• Message number: 006

• Message text: FACTORY: LiveCache connection setup failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/TDL_FACT_MESS006 - FACTORY: LiveCache connection setup failed ?

  The SAP error message /SCMB/TDL_FACT_MESS006 FACTORY: LiveCache connection setup failed typically indicates an issue with the connection between the SAP system and the LiveCache database, which is used for advanced planning and optimization in SAP Supply Chain Management (SCM).
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP application server and the LiveCache server.
  Configuration Errors: Incorrect configuration settings in the SAP system or LiveCache settings can lead to connection failures.
  LiveCache Service Down: The LiveCache service may not be running or may have crashed.
  Authorization Issues: The user or service account used to connect to LiveCache may not have the necessary permissions.
  Database Issues: Problems with the LiveCache database itself, such as corruption or resource limitations.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the SAP application server can reach the LiveCache server. You can use tools like ping or telnet to test connectivity.
  
  
  
  Verify LiveCache Configuration:
  
  Check the configuration settings in the SAP system for LiveCache. This includes verifying the connection parameters (hostname, port, etc.) in transaction SCMB_TDL or SCMB_LC.
  
  
  
  Restart LiveCache Service:
  
  If the LiveCache service is down, restart it. You can do this through the SAP Management Console or the appropriate command line tools.
  
  
  
  Check User Authorizations:
  
  Ensure that the user account used for the connection has the necessary authorizations to access LiveCache. This may involve checking roles and permissions in the SAP system.
  
  
  
  Monitor LiveCache Health:
  
  Use transaction LC10 or LC11 to monitor the health of the LiveCache database. Look for any errors or warnings that may indicate issues.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SM21) and LiveCache logs for any error messages that could provide more context on the failure.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address known issues or provide patches related to LiveCache connectivity.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCMB_TDL: Configuration for LiveCache.
  LC10: LiveCache monitoring.
  LC11: LiveCache administration.
  
  
  
  Documentation: Refer to the official SAP documentation for SCM and LiveCache for detailed configuration and troubleshooting steps.
  
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance, providing them with detailed logs and error messages.
  
  
  By following these steps, you should be able to diagnose and resolve the connection issue with LiveCache in your SAP environment.