How To Fix /SCMB/ORDER323 - Enter a customer number for order category &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/ORDER -

• Message number: 323

• Message text: Enter a customer number for order category &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/ORDER323 - Enter a customer number for order category &1 ?

  The SAP error message /SCMB/ORDER323 indicates that a customer number is required for a specific order category in the Supply Chain Management (SCM) module. This error typically arises when you are trying to create or process an order, but the system cannot find a valid customer number associated with the order category you are using.
  Cause:
  
  Missing Customer Number: The most common cause is that the customer number has not been entered in the order details.
  Incorrect Order Category: The order category you are using may require a customer number, but it has not been provided.
  Configuration Issues: There may be configuration settings in the system that require a customer number for certain order categories, and these settings may not be correctly defined.
  Data Entry Error: There could be a simple data entry error where the customer number was mistakenly omitted.
  
  Solution:
  
  Enter Customer Number: Ensure that you enter a valid customer number in the order details. This is usually found in the customer information section of the order entry screen.
  Check Order Category Requirements: Review the requirements for the specific order category you are using. Make sure that it indeed requires a customer number and that you are following the correct procedures.
  Review Configuration Settings: If you have access, check the configuration settings in the SCM module to ensure that the order category is set up correctly and that it aligns with your business processes.
  Validate Customer Master Data: Ensure that the customer master data is correctly maintained in the system. This includes checking that the customer is active and has the necessary details filled out.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on the specific order category and its requirements.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA01 (Create Sales Order) or VA02 (Change Sales Order) to enter or modify the order.
  User Roles and Authorizations: Ensure that you have the necessary permissions to enter customer data and create orders in the system.
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully process your order.