How To Fix /SCMB/ORDER271 - Order &1: sold-to parties in confirmation and purchase order differ

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/ORDER -

• Message number: 271

• Message text: Order &1: sold-to parties in confirmation and purchase order differ

Self-Explanatory Message

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• What is the cause and solution for SAP error message /SCMB/ORDER271 - Order &1: sold-to parties in confirmation and purchase order differ ?

  The SAP error message /SCMB/ORDER271 indicates that there is a mismatch between the sold-to party in the confirmation and the sold-to party in the purchase order for a specific order. This error typically arises in the context of supply chain management, particularly when dealing with order confirmations in SAP Advanced Planning and Optimization (APO) or SAP S/4HANA.
  Cause:
  The error occurs due to the following reasons:
  
  Mismatch of Sold-to Parties: The sold-to party (customer) in the order confirmation does not match the sold-to party in the original purchase order.
  Data Entry Errors: Incorrect data entry during the creation of the order confirmation or the purchase order.
  System Configuration Issues: There may be configuration settings in the system that enforce strict checks on sold-to party consistency.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Verify Sold-to Party Information:
  
  Check the sold-to party in the purchase order and the order confirmation. Ensure that they match.
  If there is a discrepancy, determine which one is correct based on business requirements.
  
  
  
  Correct the Order Confirmation:
  
  If the order confirmation has the wrong sold-to party, correct it to match the purchase order.
  If the purchase order is incorrect, you may need to update it to reflect the correct sold-to party.
  
  
  
  Review Configuration Settings:
  
  If this error occurs frequently, review the configuration settings in SAP related to order processing and sold-to party checks. Adjust settings if necessary to allow for more flexibility, if appropriate for your business processes.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on handling sold-to party discrepancies.
  
  
  
  Engage with IT Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or IT department for assistance. They may have additional tools or insights to help troubleshoot the problem.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like ME23N (Display Purchase Order) or CO11N (Confirm Production Order) to view and edit the relevant documents.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  User Training: Ensure that users involved in order processing are trained on the importance of maintaining consistency in sold-to party information to prevent this error from occurring in the future.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.