How To Fix /SCMB/NOTE_GENERIC017 - Sales order &1, item &2, does not exist (or open quantity = 0)

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/NOTE_GENERIC -

• Message number: 017

• Message text: Sales order &1, item &2, does not exist (or open quantity = 0)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/NOTE_GENERIC017 - Sales order &1, item &2, does not exist (or open quantity = 0) ?

  The SAP error message /SCMB/NOTE_GENERIC017 indicates that a specific sales order and item combination does not exist or that the open quantity for that item is zero. This error typically arises in the context of supply chain management and order processing within SAP systems.
  Cause:
  
  Non-Existent Sales Order or Item: The sales order number (&1) or item number (&2) specified in the error message does not exist in the system.
  Closed Sales Order: The sales order exists, but it has been fully processed, and there are no open quantities left for the specified item.
  Incorrect Data Entry: There may be a typo or incorrect entry when referencing the sales order or item.
  Data Synchronization Issues: If the system is integrated with other systems (like CRM or third-party applications), there may be synchronization issues leading to discrepancies.
  Authorization Issues: The user may not have the necessary permissions to view the sales order or item.
  
  Solution:
  
  Verify Sales Order and Item: Check if the sales order number and item number are correct. You can do this by using transaction codes like VA03 (Display Sales Order) to confirm their existence.
  Check Open Quantities: If the sales order exists, check the status of the order and see if there are any open quantities. This can be done in the sales order display.
  Review Order Processing: Ensure that the sales order has not been fully delivered or invoiced. If it has, you may need to create a new order or adjust the existing one.
  Data Synchronization: If the system is integrated with other applications, ensure that data is synchronized correctly. You may need to run synchronization jobs or check for errors in the integration.
  User Authorization: Ensure that the user has the necessary permissions to access the sales order. If not, contact your SAP security administrator to grant the required access.
  Consult Documentation: Review any relevant SAP documentation or notes related to this error message for additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like VA03 (Display Sales Order), VA02 (Change Sales Order), and VA01 (Create Sales Order) for managing sales orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for notes in the SAP Support Portal.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.