How To Fix /SCMB/MDL_BASIC012 - Product key(s) not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/MDL_BASIC -

• Message number: 012

• Message text: Product key(s) not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/MDL_BASIC012 - Product key(s) not found ?

  The SAP error message /SCMB/MDL_BASIC012 Product key(s) not found typically occurs in the context of SAP Supply Chain Management (SCM) or Advanced Planning and Optimization (APO) when the system is unable to find the specified product key(s) in the relevant master data tables. This can happen for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Missing Product Master Data: The product key(s) you are trying to use may not exist in the system. This could be due to data not being created or uploaded correctly.
  Incorrect Product Key: The product key(s) entered may be incorrect or misspelled.
  Data Synchronization Issues: If you are using multiple systems (e.g., SAP ERP and SAP SCM), there may be synchronization issues where the product data has not been updated across systems.
  Authorization Issues: The user may not have the necessary authorizations to view or access the product data.
  Inactive or Deleted Products: The product may have been marked as inactive or deleted in the system.
  
  Solutions:
  
  Check Product Master Data: Verify that the product key(s) you are trying to use exist in the system. You can do this by navigating to the product master data transaction (e.g., /SCMB/MDL or using transaction codes like MM03 for material master).
  Correct Product Key: Ensure that the product key(s) are entered correctly. Check for any typos or formatting issues.
  Data Synchronization: If you are working with multiple systems, ensure that the product data is synchronized. You may need to run data transfer jobs or check the integration settings.
  Authorization Check: Verify that the user has the necessary authorizations to access the product data. This may involve checking user roles and permissions.
  Reactivate or Restore Products: If the product has been marked as inactive or deleted, you may need to reactivate it or restore it from a backup if applicable.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM03 (Display Material), MM02 (Change Material), and /SCMB/MDL (for SCM-specific product data).
  Master Data Management: Understanding how master data is managed in your SAP environment can help prevent such issues in the future.
  SAP Notes and Documentation: Check SAP Notes for any known issues or patches related to this error message. SAP's support portal can provide additional insights and solutions.
  Consult with SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.