How To Fix /SCMB/LOC_DP_ILM053 - Customer &1 is blocked on company code level

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/LOC_DP_ILM -

• Message number: 053

• Message text: Customer &1 is blocked on company code level

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/LOC_DP_ILM053 - Customer &1 is blocked on company code level ?

  The SAP error message /SCMB/LOC_DP_ILM053 indicates that a customer is blocked at the company code level. This typically means that the customer account has been flagged as blocked in the system, preventing any transactions or activities related to that customer for the specified company code.
  Cause:
  
  Customer Blocked: The customer account is marked as blocked in the customer master data for the specific company code.
  Credit Limit Exceeded: The customer may have exceeded their credit limit, leading to a block on transactions.
  Payment Issues: There may be outstanding payments or issues with the customer's payment history that have resulted in a block.
  Manual Blocking: A user may have manually blocked the customer for various reasons, such as compliance or internal policy.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data in SAP (Transaction Code: XD02 for general data or FD02 for company code data).
  Check the status of the customer account for the relevant company code. Look for any indicators that show the account is blocked.
  
  
  
  Unblock the Customer:
  
  If the customer is blocked, you can unblock it by removing the block status in the customer master data.
  Ensure that you have the necessary authorizations to make changes to customer data.
  
  
  
  Review Credit Management Settings:
  
  If the block is due to credit limit issues, review the credit management settings for the customer.
  You may need to adjust the credit limit or review the customer's creditworthiness.
  
  
  
  Consult with Finance/Accounting:
  
  If there are payment issues or other financial concerns, consult with the finance or accounting department to resolve any outstanding issues.
  
  
  
  Document Changes:
  
  After unblocking the customer, document the changes made and the reasons for unblocking to maintain a clear audit trail.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD02: Change Customer Master Data
  FD02: Change Customer Master Data (Company Code)
  FD32: Display Customer Credit Management
  
  
  Authorization: Ensure that you have the necessary permissions to modify customer data.
  Audit Trail: Keep a record of any changes made to customer status for compliance and auditing purposes.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional context or updates regarding this error message.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or refer to SAP documentation for further troubleshooting.