How To Fix /SCMB/LOC_DP_ILM036 - Customer &1 with company code &2 is not blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/LOC_DP_ILM -

• Message number: 036

• Message text: Customer &1 with company code &2 is not blocked; see long text

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/LOC_DP_ILM036 - Customer &1 with company code &2 is not blocked; see long text ?

  The SAP error message /SCMB/LOC_DP_ILM036 indicates that a specific customer (identified by &1) with a particular company code (&2) is not blocked, which is likely causing an issue in the context of a process that requires the customer to be blocked for certain operations.
  Cause:
  This error typically arises in scenarios where a business process (like a delivery, billing, or order processing) requires that a customer be blocked due to various reasons, such as credit issues, compliance, or other business rules. The system checks the status of the customer and finds that they are not blocked, which leads to this error message.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Status: Verify the status of the customer in the SAP system. You can do this by navigating to the customer master data and checking if there are any flags or indicators that should be set to block the customer.
  
  
  Block the Customer: If the business process requires the customer to be blocked, you can manually block the customer. This can typically be done in the customer master data transaction (e.g., using transaction code XD02 for general data or FD02 for financial data). Look for the "Block" option and set the appropriate blocking reason.
  
  
  Review Business Rules: Ensure that the business rules governing customer blocking are well understood. If the customer should not be blocked, you may need to review the process that is triggering this error to ensure it aligns with your business logic.
  
  
  Consult Long Text: The error message suggests checking the long text for more details. In SAP, you can usually find additional information about the error by clicking on the message or using the transaction code SE91 to look up the message class and find the long text associated with this error.
  
  
  Check Configuration: If this error is unexpected, review the configuration settings related to customer blocking in your SAP system. There may be settings in the credit management or sales and distribution modules that need to be adjusted.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD02, FD02, VK02 (for sales area data), and FD32 (for credit management).
  Documentation: Review SAP documentation related to customer master data management and blocking procedures.
  User Roles: Ensure that you have the necessary authorizations to make changes to customer master data.
  
  By following these steps, you should be able to address the error message and ensure that your business processes can continue without interruption.