How To Fix /SCMB/LDDD013 - &1 Distance and duration requests answered by IGS calls

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/LDDD -

• Message number: 013

• Message text: &1 Distance and duration requests answered by IGS calls

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/LDDD013 - &1 Distance and duration requests answered by IGS calls ?

  The SAP error message /SCMB/LDDD013 &1 Distance and duration requests answered by IGS calls typically relates to issues with the Integrated Geographic Services (IGS) in the SAP Supply Chain Management (SCM) module. This error indicates that the system is attempting to retrieve distance and duration information for logistics planning but is encountering problems with the IGS service.
  Cause:
  
  IGS Configuration Issues: The IGS may not be properly configured in your SAP system. This could include incorrect settings for the geographic data or the service itself.
  Service Availability: The IGS service may be down or unavailable, which can happen due to network issues or service outages.
  Authorization Issues: The user or system may not have the necessary authorizations to access the IGS service.
  Data Quality: There may be issues with the data being sent to the IGS, such as incorrect or incomplete location information.
  
  Solution:
  
  Check IGS Configuration: Verify that the IGS is correctly configured in your SAP system. This includes checking the settings in transaction codes like /SCMB/IGS or similar configuration transactions.
  Service Status: Ensure that the IGS service is up and running. You may need to contact your network or system administrator to check the service status.
  Authorization Check: Ensure that the user or system has the necessary authorizations to access the IGS service. This may involve checking user roles and permissions.
  Data Validation: Review the data being sent to the IGS for accuracy. Ensure that all required fields are populated and that the data is in the correct format.
  Logs and Traces: Check the application logs and traces for more detailed error messages that can provide additional context on the issue. You can use transaction codes like SLG1 to view application logs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps. You can search the SAP Support Portal for notes related to /SCMB/LDDD013.
  Documentation: Review the SAP Help documentation for Integrated Geographic Services to understand the expected configuration and usage.
  Community Forums: Consider reaching out to SAP community forums or support channels for additional insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be necessary to escalate the issue to SAP support for further assistance.