How To Fix /SCMB/GIS_METRICS031 - Error during application log creation; contact technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/GIS_METRICS -

• Message number: 031

• Message text: Error during application log creation; contact technical support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/GIS_METRICS031 - Error during application log creation; contact technical support ?

  The SAP error message /SCMB/GIS_METRICS031 Error during application log creation; contact technical support typically indicates an issue related to the creation of application logs in the SAP system, particularly in the context of Supply Chain Management (SCM) or Global Trade Services (GTS). This error can arise due to various reasons, including configuration issues, authorization problems, or system resource limitations.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to create application logs.
  Database Issues: There may be problems with the database connection or the database itself, such as being full or having performance issues.
  Configuration Problems: Incorrect configuration settings in the application log management could lead to this error.
  System Resource Limitations: Insufficient memory or other system resources can prevent the creation of logs.
  Transport Issues: If the system has recently undergone a transport, there may be inconsistencies in the application log settings.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to create application logs. This can be done by reviewing the user's roles and authorizations in the SAP system.
  Database Health Check: Verify the health of the database. Check for any issues such as space limitations or performance bottlenecks. You may need to work with your database administrator to resolve these issues.
  Review Configuration: Check the configuration settings related to application logging in the SAP system. Ensure that they are set up correctly.
  Monitor System Resources: Use transaction codes like SM50 or SM66 to monitor system resources. If the system is low on memory or other resources, consider optimizing or increasing the resources.
  Check Application Log Settings: Use transaction SLG1 to check for any existing logs that may provide more context on the error. Look for any related messages that could indicate what went wrong.
  Contact Technical Support: If the issue persists after checking the above points, it may be necessary to contact SAP technical support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: 
  
  SLG1: Display Application Log
  SLG2: Application Log Management
  SM21: System Log
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for application logging to understand the configuration and management of logs.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message /SCMB/GIS_METRICS031. If the problem continues, engaging with SAP support will be the best course of action.