How To Fix /SCDL/MSG_SRV023 - Error reading extension data at header level

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCDL/MSG_SRV -

• Message number: 023

• Message text: Error reading extension data at header level

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCDL/MSG_SRV023 - Error reading extension data at header level ?

  The SAP error message /SCDL/MSG_SRV023 Error reading extension data at header level typically occurs in the context of SAP Supply Chain Management (SCM) or Advanced Planning and Optimization (APO) when there is an issue with reading extension data associated with a document or transaction at the header level. This can happen due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying database.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data stored in the database, which can prevent the system from reading the extension data correctly.
  Missing or Corrupted Data: The extension data that the system is trying to access may be missing or corrupted.
  Configuration Issues: Incorrect configuration settings in the system related to the extension data or the document type can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access the extension data.
  Database Issues: Problems with the underlying database, such as locks or corruption, can also lead to this error.
  
  Solutions:
  
  Check Data Consistency: Use transaction codes like SLG1 (Application Log) to check for any logs related to the error. Investigate any inconsistencies in the data.
  Verify Extension Data: Ensure that the extension data exists and is not corrupted. You may need to check the relevant tables in the database.
  Review Configuration: Check the configuration settings related to the document type and extension data. Ensure that they are set up correctly.
  User Authorizations: Verify that the user encountering the error has the necessary authorizations to access the extension data.
  Database Health Check: Perform a health check on the database to ensure there are no locks or corruption issues. You may need to involve your database administrator for this.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Debugging: If you have access to development tools, you can debug the process to identify where the error is occurring and gather more information about the root cause.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for SCM/APO for more details on extension data and how it is managed.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists and you are unable to resolve it, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.