How To Fix /SCDL/ICC011 - The customer profile has not been saved

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCDL/ICC -

• Message number: 011

• Message text: The customer profile has not been saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCDL/ICC011 - The customer profile has not been saved ?

  The SAP error message /SCDL/ICC011 The customer profile has not been saved typically occurs in the context of the SAP Customer Data Management (CDM) or SAP Customer Relationship Management (CRM) modules. This error indicates that there was an issue when trying to save a customer profile, which can be due to various reasons.
  Causes:
  
  
  Missing Required Fields: Certain mandatory fields in the customer profile may not have been filled out. Ensure that all required fields are completed.
  
  
  Data Validation Errors: The data entered may not meet the validation criteria set in the system. This could include incorrect formats, invalid characters, or values that do not comply with business rules.
  
  
  Authorization Issues: The user may not have the necessary permissions to create or modify customer profiles. Check the user's roles and authorizations.
  
  
  Technical Issues: There may be underlying technical issues, such as database connectivity problems, system performance issues, or bugs in the software.
  
  
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard saving process.
  
  
  Lock Entries: The customer profile might be locked by another user or process, preventing changes from being saved.
  
  
  Solutions:
  
  
  Check Required Fields: Review the customer profile form and ensure that all mandatory fields are filled out correctly.
  
  
  Validate Data: Ensure that the data entered adheres to the expected formats and business rules. Correct any invalid entries.
  
  
  Review Authorizations: Check the user’s authorization profile to ensure they have the necessary permissions to save customer profiles.
  
  
  Check for System Issues: Look into system logs for any technical errors or issues that might be affecting the saving process. You may need to consult with your IT department or SAP Basis team.
  
  
  Test in a Different Environment: If possible, try to replicate the issue in a development or test environment to see if it is a systemic issue or specific to the user/session.
  
  
  Consult with SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if you suspect a bug or technical issue.
  
  
  Review Custom Code: If there are custom enhancements, review the code to ensure it is not causing the issue. You may need to involve a developer for this.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to customer management, such as BP (Business Partner) or XD01 (Create Customer).
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be patches or updates available.
  Documentation: Review SAP documentation for the specific module you are working with to understand the requirements and processes for managing customer profiles.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.