How To Fix /SCA/DM_REL_CRQ034 - Item &1: Customer location is missing; related ASNs are not closed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCA/DM_REL_CRQ -

• Message number: 034

• Message text: Item &1: Customer location is missing; related ASNs are not closed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCA/DM_REL_CRQ034 - Item &1: Customer location is missing; related ASNs are not closed ?

  The SAP error message /SCA/DM_REL_CRQ034 Item &1: Customer location is missing; related ASNs are not closed typically indicates that there is an issue with the customer location data in the system, which is preventing the related Advanced Shipping Notifications (ASNs) from being closed. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Customer Location: The error suggests that the customer location for the specified item is not defined in the system. This could be due to incorrect or incomplete master data.
  Open ASNs: There are related ASNs that are still open, which means that the system is unable to process or close them until the customer location issue is resolved.
  Data Inconsistency: There may be inconsistencies in the data between the customer master record and the shipping or delivery documents.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data in SAP (transaction code XD03 for general data or VD03 for sales area data).
  Ensure that the customer location is correctly defined and that all necessary fields are filled out.
  
  
  
  Review ASN Data:
  
  Use transaction codes like VL03N (Display Outbound Delivery) or VL32N (Change Outbound Delivery) to check the related ASNs.
  Verify that the ASNs are correctly linked to the customer and that there are no discrepancies.
  
  
  
  Update Missing Information:
  
  If the customer location is missing, update the customer master data with the correct location information.
  Ensure that all relevant fields are populated, including shipping conditions and address details.
  
  
  
  Close Related ASNs:
  
  Once the customer location is updated, attempt to close the related ASNs. This may involve processing deliveries or updating the status of the ASNs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for specific details on handling ASNs and customer master data.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VL03N, and VL32N for managing customer and delivery data.
  Master Data Management: Understanding the importance of maintaining accurate master data in SAP is crucial for avoiding similar issues in the future.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /SCA/DM_REL_CRQ034.