How To Fix SBDS362 - SAP GOS documents cannot be processed using the BDN

SAP Error Message - Details

• Message type: E = Error

• Message class: SBDS - Message Class: Business Document Service

• Message number: 362

• Message text: SAP GOS documents cannot be processed using the BDN

What causes this issue?

You want to edit a document that was stored using the generated object
services (GOS).

System Response

Documents that were stored using the generated object services cannot
be edited using the Business Document Navigator.
This usually refers to either attachments or WWW addresses.

How to fix this error?

Call the appropriate application object and edit the document using the
generated object services.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SBDS362 - SAP GOS documents cannot be processed using the BDN ?

  The SAP error message SBDS362 indicates that SAP GOS (Generic Object Services) documents cannot be processed using the BDN (Business Document Navigator). This error typically arises when there is an issue with the configuration or the integration of GOS with the BDN.
  Cause:
  
  Configuration Issues: The GOS might not be properly configured to work with the BDN. This could be due to missing settings or incorrect parameters in the system.
  Authorization Problems: The user may not have the necessary authorizations to access or process GOS documents through the BDN.
  Technical Issues: There could be underlying technical issues, such as missing components or system errors that prevent the processing of GOS documents.
  Document Type Restrictions: Certain document types may not be supported for processing through the BDN.
  
  Solution:
  
  Check Configuration: Review the configuration settings for GOS and BDN in the SAP system. Ensure that all necessary parameters are set correctly.
  
  Transaction codes like SPRO can be used to access configuration settings.
  
  
  Authorization Check: Verify that the user has the appropriate authorizations to access and process GOS documents. This can be done through transaction SU53 to analyze authorization failures.
  System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue. Use transaction SLG1 to view application logs.
  Document Type Verification: Ensure that the document type you are trying to process is supported by the BDN. Consult the documentation or SAP support for a list of supported document types.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates that resolve the issue.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  SAP GOS Documentation: Familiarize yourself with the documentation related to GOS and BDN to understand their functionalities and limitations.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Training and Resources: Consider training sessions or resources that cover GOS and BDN functionalities to enhance understanding and troubleshooting skills.
  
  By following these steps, you should be able to identify the cause of the SBDS362 error and implement a suitable solution.