How To Fix SAWE_BO_SA718 - Error occurred while sending e-mail; check status

SAP Error Message - Details

• Message type: E = Error

• Message class: SAWE_BO_SA - Message class for BO Staff Assignment

• Message number: 718

• Message text: Error occurred while sending e-mail; check status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SAWE_BO_SA718 - Error occurred while sending e-mail; check status ?

  The SAP error message SAWE_BO_SA718 indicates that there was an issue while attempting to send an email from the SAP system. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting. Here are some common causes, potential solutions, and related information:
  Causes:
  
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect SMTP server address, port number, or authentication details.
  
  
  Network Issues: There may be network connectivity problems between the SAP system and the SMTP server, preventing the email from being sent.
  
  
  Email Address Issues: The recipient's email address may be invalid or incorrectly formatted.
  
  
  Authorization Issues: The user or the system may not have the necessary permissions to send emails.
  
  
  Email Client Configuration: If the email client (like Outlook) is not properly configured to handle emails sent from SAP, it may lead to this error.
  
  
  SAP Application Issues: There may be bugs or issues within the SAP application itself that are causing the email sending process to fail.
  
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration).
  Verify the SMTP node settings, including the server address, port, and authentication details.
  Ensure that the SMTP server is reachable from the SAP system.
  
  
  
  Test Email Sending:
  
  Use the Test function in SCOT to send a test email to verify that the configuration is working correctly.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no firewall or network issues preventing communication with the SMTP server.
  Use tools like ping or telnet to check connectivity to the SMTP server.
  
  
  
  Validate Email Addresses:
  
  Double-check the recipient's email address for any typos or formatting issues.
  
  
  
  Review User Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. Check roles and profiles assigned to the user.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes or patches that may address known issues related to email sending.
  
  
  
  Review Logs:
  
  Check the application logs (transaction code SLG1) for more detailed error messages that can provide insights into the issue.
  
  
  
  Consult with IT Support:
  
  If the issue persists, consult with your IT support team or SAP Basis team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SCOT (SAPconnect), SLG1 (Application Log), SOST (Send Requests).
  SAP Notes: Search for specific SAP Notes related to email sending issues in the SAP Support Portal.
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring SAPconnect and troubleshooting email issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the SAWE_BO_SA718 error message in your SAP system.