How To Fix /SAPSLL/PLUGINR3809 - Stock cannot be determined for material &1; database lock failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPSLL/PLUGINR3 -

• Message number: 809

• Message text: Stock cannot be determined for material &1; database lock failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPSLL/PLUGINR3809 - Stock cannot be determined for material &1; database lock failed ?

  The SAP error message /SAPSLL/PLUGINR3809 indicates that the system is unable to determine the stock for a specific material due to a database lock failure. This typically occurs in scenarios where multiple processes are trying to access or modify the same data simultaneously, leading to a conflict.
  Cause:
  
  Database Lock: The error is primarily caused by a database lock on the material's stock data. This can happen if another transaction is currently processing the same material, preventing your transaction from accessing the required data.
  Long-running Transactions: If a transaction takes too long to complete, it can hold locks on the database, causing subsequent transactions to fail.
  Concurrency Issues: Multiple users or processes trying to access or update the same material at the same time can lead to this error.
  
  Solution:
  
  Wait and Retry: Often, simply waiting for a few moments and then retrying the transaction can resolve the issue, as the lock may be released once the other transaction completes.
  Check for Long-running Transactions: Use transaction codes like SM12 (to view and manage locks) to identify any long-running transactions that may be holding locks on the material. If you find any, you may need to investigate and resolve those transactions.
  Review Batch Jobs: If the error occurs during batch processing, check if there are any batch jobs that might be locking the material. You can use transaction SM37 to monitor and manage batch jobs.
  Increase Lock Timeout: If this is a frequent issue, consider increasing the lock timeout settings in your SAP system configuration, but this should be done with caution and in consultation with your SAP Basis team.
  Consult SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance. You can search for notes related to /SAPSLL/PLUGINR3809 in the SAP Support Portal.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view locks), SM21 (to check system logs), and ST22 (to check dumps) for troubleshooting.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with the error details and any relevant logs.
  Documentation: Review SAP documentation related to stock management and database locking mechanisms for a deeper understanding of how these processes work.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the /SAPSLL/PLUGINR3809 error message.