How To Fix /SAPSLL/CORE_CLSMD011 - Internal error: Contact support

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPSLL/CORE_CLSMD -

• Message number: 011

• Message text: Internal error: Contact support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPSLL/CORE_CLSMD011 - Internal error: Contact support ?

  The SAP error message /SAPSLL/CORE_CLSMD011 Internal error: Contact support typically indicates an internal issue within the SAP system, particularly related to the SAP Global Trade Services (GTS) or the SAP Logistics module. This error suggests that there is a problem that cannot be resolved through standard troubleshooting steps and may require assistance from SAP support.
  Possible Causes:
  
  Configuration Issues: There may be incorrect or incomplete configuration settings in the SAP GTS or related modules.
  Data Inconsistencies: Inconsistent or corrupted data in the database can lead to internal errors.
  System Bugs: There may be a bug in the version of SAP you are using, which could cause unexpected behavior.
  Missing Authorizations: Lack of necessary authorizations for certain operations can trigger internal errors.
  Custom Code Issues: If there are custom developments or enhancements, they might be causing conflicts or errors.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the SAP GTS and related modules to ensure they are set up correctly.
  Data Validation: Perform data checks to identify any inconsistencies or corruption in the relevant tables.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that could provide insights into the issue.
  Update SAP: Ensure that your SAP system is up to date with the latest support packages and patches, as these may contain fixes for known issues.
  Contact SAP Support: If the issue persists, gather relevant information (such as error logs, transaction codes, and steps to reproduce the error) and contact SAP support for assistance.
  
  Related Information:
  
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide guidance on similar issues.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  Documentation: Review the official SAP documentation for GTS and related modules to ensure compliance with best practices.
  
  Conclusion:
  The /SAPSLL/CORE_CLSMD011 error is an internal error that typically requires support from SAP. Following the steps above can help you diagnose the issue, but ultimately, contacting SAP support may be necessary for resolution.