How To Fix /SAPPCE/DPCM1013 - Customer &2 does not exist in company code &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPPCE/DPCM1 -

• Message number: 013

• Message text: Customer &2 does not exist in company code &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPPCE/DPCM1013 - Customer &2 does not exist in company code &1 ?

  The SAP error message /SAPPCE/DPCM1013 Customer &2 does not exist in company code &1 typically indicates that the system is unable to find a customer record for the specified customer number (&2) in the specified company code (&1). This error can occur in various scenarios, such as during the processing of sales orders, billing documents, or customer master data maintenance.
  Cause:
  
  Customer Not Created: The customer may not have been created in the specified company code.
  Incorrect Company Code: The customer might exist, but not in the specified company code. Customers can be created in multiple company codes, and if the correct one is not specified, this error will occur.
  Data Inconsistency: There may be inconsistencies in the customer master data, such as missing entries or incorrect configurations.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data in the specified company code.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the transaction code XD03 (Display Customer) or FD03 (Display Customer - Company Code) and check if the customer exists in the specified company code.
  If the customer does not exist, you will need to create it using transaction code XD01 (Create Customer) or FD01 (Create Customer - Company Code).
  
  
  
  Verify Company Code:
  
  Ensure that you are using the correct company code when trying to access the customer data. If you are unsure, consult with your finance or accounting department to confirm the correct company code.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access customer data in the specified company code. This may require coordination with your SAP security team.
  
  
  
  Data Consistency Check:
  
  If you suspect data inconsistencies, you may need to run data consistency checks or consult with your SAP Basis or technical team to investigate further.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes related to customer master data management for additional insights or troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  FD03: Display Customer (Company Code Data)
  XD01: Create Customer (General Data)
  FD01: Create Customer (Company Code Data)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data management.
  
  
  User Roles: Ensure that the user roles and profiles are correctly set up to allow access to customer data.
  
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution. If the issue persists, consider reaching out to your SAP support team for further assistance.