How To Fix /SAPCND/GENERATOR345 - Generation of external scale element TTYP &1 failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPCND/GENERATOR -

• Message number: 345

• Message text: Generation of external scale element TTYP &1 failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPCND/GENERATOR345 - Generation of external scale element TTYP &1 failed ?

  The SAP error message /SAPCND/GENERATOR345 indicates that there was a failure in generating an external scale element for a specific type (TTYP) in the SAP system. This error typically occurs in the context of SAP Convergent Charging (SAP CC) or similar applications that deal with charging and billing processes.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Configuration Issues: Incorrect or incomplete configuration of the external scale elements or related components.
  Data Integrity Problems: Missing or inconsistent data in the relevant tables that are required for the generation process.
  Authorization Issues: The user executing the process may not have the necessary authorizations to perform the operation.
  System Bugs: There may be bugs or issues in the version of SAP you are using that affect the generation of external scale elements.
  Resource Limitations: Insufficient system resources (like memory or processing power) could lead to failures during the generation process.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Configuration: Review the configuration settings for the external scale elements. Ensure that all required parameters are correctly set up.
  Data Validation: Verify the integrity of the data involved in the generation process. Check for any missing or inconsistent entries in the relevant tables.
  User Authorizations: Ensure that the user has the necessary authorizations to execute the generation process. You may need to consult with your SAP security team.
  Review Logs: Check the application logs and system logs for any additional error messages or warnings that could provide more context about the failure.
  System Resources: Monitor system performance and resource usage to ensure that there are no bottlenecks affecting the generation process.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message. Applying a patch or update may resolve the issue.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SLG1 for application logs or SE11 for data dictionary checks.
  Documentation: Review the official SAP documentation for Convergent Charging or the specific module you are working with to understand the expected configurations and processes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.