How To Fix /SAPCND/DB_ACCESS312 - Selection of scales failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPCND/DB_ACCESS -

• Message number: 312

• Message text: Selection of scales failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPCND/DB_ACCESS312 - Selection of scales failed ?

  The SAP error message /SAPCND/DB_ACCESS312 Selection of scales failed typically occurs in the context of condition management, particularly when dealing with pricing conditions in SAP. This error indicates that there was a failure in retrieving or accessing the scales associated with a condition record.
  Causes:
  
  Database Issues: There may be issues with the database connection or the database itself, which can prevent the retrieval of condition records.
  Missing or Incomplete Data: The condition records may not be properly maintained, or the scales may not be defined for the specific condition type.
  Authorization Issues: The user may not have the necessary authorizations to access the condition records or scales.
  Configuration Issues: There may be configuration problems in the pricing procedure or condition types that lead to this error.
  Transport Issues: If the condition records were transported from one system to another, there may have been issues during the transport process.
  
  Solutions:
  
  Check Database Connection: Ensure that the database is up and running and that there are no connectivity issues.
  Verify Condition Records: Check if the condition records are correctly maintained in the system. Ensure that the scales are defined for the relevant condition types.
  Review Authorizations: Make sure that the user has the necessary authorizations to access the condition records.
  Check Configuration: Review the configuration of the pricing procedure and condition types to ensure they are set up correctly.
  Transport Validation: If the issue arose after a transport, validate that the transport was successful and that all necessary objects were included.
  Debugging: If the issue persists, consider debugging the program or transaction that is generating the error to identify the root cause.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like VK11 (Create Condition), VK12 (Change Condition), and VK13 (Display Condition) to check the condition records.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review system logs and traces for any additional error messages or warnings that may provide more context about the failure.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.