How To Fix /SAPCEM/PI061 - External settlement data missing

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPCEM/PI -

• Message number: 061

• Message text: External settlement data missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPCEM/PI061 - External settlement data missing ?

  The SAP error message /SAPCEM/PI061 External settlement data missing typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that the system is unable to find the necessary external settlement data required for processing a transaction or a billing document.
  Causes:
  
  Missing Data: The external settlement data that is required for the transaction is not available in the system. This could be due to incomplete data entry or missing integration with external systems.
  Configuration Issues: There may be configuration issues in the SAP system that prevent the proper retrieval of external settlement data.
  Data Transfer Issues: If the data is supposed to be transferred from another system (like a billing system or a third-party application), there may be issues with the data transfer process.
  Incorrect Document Status: The document or transaction may not be in the correct status to retrieve the external settlement data.
  
  Solutions:
  
  Check Data Entry: Verify that all necessary data has been entered correctly in the relevant transactions. Ensure that all required fields are filled out.
  Review Configuration: Check the configuration settings in SAP CC or CI to ensure that they are set up correctly to retrieve external settlement data.
  Data Transfer Verification: If the data is coming from an external system, check the data transfer logs to ensure that the data is being sent and received correctly.
  Document Status Check: Ensure that the document or transaction is in the correct status for processing. If it is not, you may need to change its status or complete any prerequisite steps.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may be available.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as those for monitoring data transfers or checking document statuses.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.