How To Fix /SAPCEM/ARCHIVIERUNG109 - Enter an ETM Recipient (Customer number)

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPCEM/ARCHIVIERUNG -

• Message number: 109

• Message text: Enter an ETM Recipient (Customer number)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPCEM/ARCHIVIERUNG109 - Enter an ETM Recipient (Customer number) ?

  The SAP error message /SAPCEM/ARCHIVIERUNG109 Enter an ETM Recipient (Customer number) typically occurs in the context of the SAP Customer Experience Management (CEM) or related modules where a specific customer number (ETM Recipient) is required for processing.
  Cause:
  This error message indicates that the system expects a valid customer number to be entered in the relevant field, but it has not been provided. This could happen due to:
  
  Missing Input: The user did not enter a customer number in the required field.
  Incorrect Configuration: The system may not be properly configured to recognize the customer number.
  Data Integrity Issues: The customer number may not exist in the database or may have been deleted or archived.
  User Permissions: The user may not have the necessary permissions to access or view customer data.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Enter a Valid Customer Number: Ensure that you input a valid customer number in the ETM Recipient field. This number should correspond to an existing customer in the system.
  
  
  Check Customer Data: Verify that the customer number you are trying to enter exists in the system. You can do this by searching for the customer in the relevant customer master data transaction (e.g., XD03 for display customer).
  
  
  Review Configuration: If you are an administrator, check the configuration settings related to the ETM (Enterprise Transaction Management) to ensure that it is set up correctly to recognize customer numbers.
  
  
  User Permissions: Ensure that the user has the necessary permissions to access customer data. If not, you may need to adjust the user roles or permissions.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the module you are working with.
  
  
  Contact Support: If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing customer data (e.g., XD01, XD02, XD03).
  User Training: Ensure that users are trained on how to properly enter and manage customer data within the SAP system to avoid similar issues in the future.
  
  By following these steps, you should be able to resolve the error and continue with your tasks in SAP.