How To Fix /SAPBOQ/SRVPACK057 - Record &1, SERVICE CONDITIONS: main item with conditions is not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPBOQ/SRVPACK -

• Message number: 057

• Message text: Record &1, SERVICE CONDITIONS: main item with conditions is not permitted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPBOQ/SRVPACK057 - Record &1, SERVICE CONDITIONS: main item with conditions is not permitted ?

  The SAP error message /SAPBOQ/SRVPACK057 Record &1, SERVICE CONDITIONS: main item with conditions is not permitted typically occurs in the context of service management or service order processing within SAP. This error indicates that there is an issue with the configuration of service conditions for a main item in a service order or service-related document.
  Cause:
  
  Main Item Configuration: The main item in the service order or document is not allowed to have conditions associated with it. This could be due to the configuration settings in the system that restrict certain items from having conditions.
  Item Category Settings: The item category assigned to the main item may not be configured to allow conditions. In SAP, item categories control various aspects of item behavior, including whether conditions can be applied.
  Service Order Type: The type of service order being processed may have restrictions on the use of conditions for main items.
  Data Entry Error: There may be a mistake in how the service order or document was created, leading to an invalid configuration.
  
  Solution:
  
  Check Item Category Configuration: Review the configuration of the item category assigned to the main item. Ensure that it is set up to allow conditions. This can be done in the customizing settings (transaction code SPRO) under the relevant service management settings.
  Review Service Order Type: Check the settings for the service order type being used. Ensure that it allows for conditions on main items if that is required for your business process.
  Adjust Document Structure: If the main item is not supposed to have conditions, consider restructuring the document to ensure that conditions are applied only to sub-items or relevant items that are permitted to have conditions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the configuration of service conditions and item categories.
  Testing: After making any changes, test the creation of the service order or document again to ensure that the error is resolved.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA01 (Create Sales Order), VA02 (Change Sales Order), or IW31 (Create Work Order) depending on the context of the error.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration.
  User Exits and BAdIs: If custom logic is involved, review any user exits or BAdIs that may affect the processing of service conditions.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in service management for further assistance.