How To Fix /SAPAPO/SRVF_SRVFILL081 - Int. ID (GUID) for sales order &1 &2 from service fill not in CRM data

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/SRVF_SRVFILL -

• Message number: 081

• Message text: Int. ID (GUID) for sales order &1 &2 from service fill not in CRM data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/SRVF_SRVFILL081 - Int. ID (GUID) for sales order &1 &2 from service fill not in CRM data ?

  The SAP error message /SAPAPO/SRVF_SRVFILL081 typically indicates that there is an issue with the service fill process in SAP Advanced Planning and Optimization (APO) related to a sales order. The message suggests that the internal ID (GUID) for the sales order is not found in the Customer Relationship Management (CRM) data.
  Cause:
  
  Missing Data in CRM: The GUID for the sales order may not exist in the CRM system, which means that the APO system cannot retrieve the necessary data to process the service fill.
  Data Synchronization Issues: There may be a delay or failure in the data synchronization between the CRM and APO systems, leading to discrepancies.
  Incorrect Configuration: The configuration settings in either the CRM or APO system may not be set up correctly, preventing the proper linkage of sales orders.
  Deleted or Inactive Sales Order: The sales order might have been deleted or marked as inactive in the CRM system, making it unavailable for processing.
  
  Solution:
  
  Check CRM Data: Verify that the sales order with the specified GUID exists in the CRM system. If it does not, you may need to recreate it or ensure that it is properly entered.
  Data Synchronization: Ensure that the data synchronization between CRM and APO is functioning correctly. You may need to run the relevant data transfer jobs or check for any errors in the data transfer logs.
  Configuration Review: Review the configuration settings in both the CRM and APO systems to ensure they are correctly set up to allow for the necessary data exchange.
  Reprocess the Sales Order: If the sales order was recently created or modified, try reprocessing it in the APO system to see if the error persists.
  Consult Logs: Check the application logs in both systems for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM21 (System Log), SLG1 (Application Log), or ST22 (Dump Analysis) to investigate further.
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide patches or updates that could resolve the issue.
  Documentation: Review the SAP documentation for both CRM and APO regarding service fill processes and data synchronization to ensure compliance with best practices.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.