How To Fix /SAPAPO/SNP015 - COM routines call with system error &1 in liveCache

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/SNP -

• Message number: 015

• Message text: COM routines call with system error &1 in liveCache

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/SNP015 - COM routines call with system error &1 in liveCache ?

  The SAP error message /SAPAPO/SNP015 indicates that there is a problem with the COM (Component Object Model) routines call in the liveCache system. This error typically arises in the context of SAP Advanced Planning and Optimization (APO) when there are issues related to the liveCache database, which is used for storing and processing planning data.
  Cause
  The error can be caused by several factors, including:
  
  LiveCache Issues: Problems with the liveCache instance itself, such as corruption, unavailability, or misconfiguration.
  Memory Issues: Insufficient memory allocation for the liveCache, leading to failures in processing requests.
  Database Connectivity: Issues with the connection between the SAP application server and the liveCache database.
  Version Mismatch: Incompatibility between the versions of the SAP application and the liveCache.
  System Resource Limitations: High load on the system or resource limitations that prevent the liveCache from functioning properly.
  
  Solution
  To resolve the /SAPAPO/SNP015 error, you can take the following steps:
  
  
  Check LiveCache Status: Ensure that the liveCache is up and running. You can check the status using transaction codes like /SAPAPO/LC10 or /SAPAPO/LC20.
  
  
  Review Logs: Look at the liveCache logs for any specific error messages that might provide more context about the failure. You can find logs in the liveCache administration tools.
  
  
  Memory Configuration: Verify the memory settings for the liveCache. Ensure that it has sufficient memory allocated to handle the workload.
  
  
  Database Connection: Check the connection settings between the SAP application server and the liveCache. Ensure that the connection is properly configured and that there are no network issues.
  
  
  Restart LiveCache: If the liveCache is unresponsive, consider restarting it. This can sometimes resolve transient issues.
  
  
  Check for Updates: Ensure that you are running the latest patches and updates for both SAP APO and liveCache. Sometimes, bugs are fixed in newer versions.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. SAP frequently publishes notes that provide solutions or workarounds for known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs and system configurations.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SAPAPO/LC10 (LiveCache Monitor) and /SAPAPO/LC20 (LiveCache Administration).
  Documentation: Review the SAP documentation related to liveCache and APO for best practices and troubleshooting tips.
  System Monitoring: Implement monitoring tools to keep an eye on the performance and health of the liveCache to prevent future occurrences of this error.
  
  By following these steps, you should be able to diagnose and resolve the /SAPAPO/SNP015 error effectively.