How To Fix /SAPAPO/SCC006 - Customer &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/SCC -

• Message number: 006

• Message text: Customer &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/SCC006 - Customer &1 not found ?

  The SAP error message /SAPAPO/SCC006 Customer &1 not found typically occurs in the SAP Advanced Planning and Optimization (APO) module when the system is unable to find a customer record associated with the specified customer ID. This can happen for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  
  Customer Not Created: The customer ID specified does not exist in the system. This could be due to a typo or the customer not being created in the relevant master data.
  
  
  Incorrect Customer ID: The customer ID may have been entered incorrectly in the transaction or report.
  
  
  Data Synchronization Issues: If the APO system is not properly synchronized with the SAP ERP system, it may not have the latest customer data.
  
  
  Customer Status: The customer may be inactive or blocked in the system, which can prevent it from being found.
  
  
  Master Data Configuration: There may be issues with the configuration of the master data in APO, leading to the inability to find the customer.
  
  
  Solutions:
  
  
  Verify Customer ID: Check the customer ID for any typographical errors. Ensure that the ID you are using is correct.
  
  
  Check Customer Master Data: Go to the relevant transaction in SAP (e.g., XD03 for customer display in ERP) to verify if the customer exists and is active.
  
  
  Synchronize Data: If you suspect data synchronization issues, you may need to run the relevant data transfer or synchronization jobs between SAP ERP and APO. This can include running the CIF (Core Interface) to ensure that the customer data is up to date.
  
  
  Check Customer Status: Ensure that the customer is not blocked or inactive. If it is, you may need to reactivate or unblock the customer.
  
  
  Review Master Data Configuration: Check the configuration settings in APO to ensure that the customer master data is set up correctly. This may involve reviewing the settings in the APO system and ensuring that the necessary data is available.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may be required.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03 (Display Customer), CIF (Core Interface), and APO-specific transactions for master data management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorizations: Ensure that the user has the necessary authorizations to access customer data in both the ERP and APO systems.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.