How To Fix /SAPAPO/PCM082 - Cannot add order &1 due to a customer enhancement

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/PCM -

• Message number: 082

• Message text: Cannot add order &1 due to a customer enhancement

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/PCM082 - Cannot add order &1 due to a customer enhancement ?

  The SAP error message /SAPAPO/PCM082 Cannot add order &1 due to a customer enhancement typically occurs in the context of SAP Advanced Planning and Optimization (APO) when there is a custom enhancement or user exit that prevents the addition of a specific order. This can happen for various reasons, often related to business rules or validations implemented by the organization.
  Cause:
  
  Custom Enhancements: The error is usually triggered by a custom enhancement (user exit or BAdI) that has been implemented in the system. This enhancement may contain logic that checks certain conditions before allowing an order to be added.
  Validation Rules: The enhancement might enforce specific business rules or validations that the order does not meet.
  Data Issues: There could be issues with the data associated with the order, such as missing or incorrect information that violates the conditions set in the enhancement.
  
  Solution:
  
  Review Custom Enhancements: Check the custom enhancements or user exits that are active in your system. You may need to work with your ABAP developers or SAP consultants to review the code and understand why the order is being rejected.
  Debugging: If you have access to debugging tools, you can set breakpoints in the relevant enhancement code to see what conditions are being checked and why the order is not being accepted.
  Data Validation: Ensure that the order data being added meets all the necessary criteria defined in the enhancement. This may involve checking fields such as customer information, product availability, or any other relevant data.
  Consult Documentation: If available, refer to any documentation related to the custom enhancements to understand their purpose and the conditions they enforce.
  Testing: After making any changes or adjustments, conduct thorough testing to ensure that the order can be added successfully without violating any business rules.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide guidance on similar issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP APO that may help in troubleshooting, such as /SAPAPO/SDP94 for planning book views or /SAPAPO/ORDR for order management.
  
  If the issue persists after following these steps, it may be necessary to escalate the matter to SAP support or consult with a specialist who has experience with SAP APO and custom enhancements.