How To Fix /SAPAPO/ORDER_SPLIT035 - Connection setup to liveCache failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/ORDER_SPLIT -

• Message number: 035

• Message text: Connection setup to liveCache failed

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/ORDER_SPLIT035 - Connection setup to liveCache failed ?

  The SAP error message /SAPAPO/ORDER_SPLIT035 Connection setup to liveCache failed typically indicates an issue with the connection between the SAP system and the liveCache database, which is used in SAP Advanced Planning and Optimization (APO) for storing and processing planning data.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP application server and the liveCache server.
  Configuration Errors: Incorrect configuration settings in the SAP system or liveCache settings can lead to connection failures.
  LiveCache Down: The liveCache instance may be down or not running, preventing any connections.
  Authorization Issues: The user or service account attempting to connect may not have the necessary permissions to access liveCache.
  Resource Limitations: The liveCache server may be experiencing resource constraints (e.g., memory, CPU) that prevent it from accepting new connections.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the SAP application server can reach the liveCache server. You can use tools like ping or telnet to test connectivity.
  Verify that there are no firewall rules blocking the connection.
  
  
  
  Verify LiveCache Status:
  
  Check if the liveCache instance is running. You can do this by accessing the liveCache administration tools or checking system logs.
  Restart the liveCache instance if it is down.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP system for liveCache connection parameters (e.g., host, port).
  Ensure that the settings match those configured in the liveCache instance.
  
  
  
  Check User Authorizations:
  
  Verify that the user or service account has the necessary authorizations to connect to liveCache.
  Review roles and permissions in both SAP and liveCache.
  
  
  
  Monitor Resource Usage:
  
  Check the resource usage on the liveCache server. If it is under heavy load, consider optimizing queries or increasing resources.
  Look for any performance bottlenecks that may be affecting the liveCache.
  
  
  
  Review Logs:
  
  Check the SAP application server logs and liveCache logs for any additional error messages or warnings that could provide more context about the failure.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to liveCache connectivity.
  Documentation: Review the official SAP documentation for liveCache and APO for best practices and troubleshooting steps.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the connection issue with liveCache in your SAP APO environment.