How To Fix /SAPAPO/OM_TEST167 - Process handler: Asynchronous call failed (system error)

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/OM_TEST -

• Message number: 167

• Message text: Process handler: Asynchronous call failed (system error)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/OM_TEST167 - Process handler: Asynchronous call failed (system error) ?

  The SAP error message /SAPAPO/OM_TEST167 Process handler: Asynchronous call failed (system error) typically indicates that there was an issue with an asynchronous process in the SAP Advanced Planning and Optimization (APO) module. This error can arise due to various reasons, including system configuration issues, network problems, or resource limitations.
  Possible Causes:
  
  System Configuration Issues: Incorrect settings in the APO system or related components can lead to failures in asynchronous processing.
  Network Problems: Connectivity issues between the application server and the database or other systems can cause asynchronous calls to fail.
  Resource Limitations: Insufficient memory, CPU, or other system resources can lead to failures in processing.
  Background Job Failures: If the asynchronous call is part of a background job, any issues with that job can lead to this error.
  Transport Layer Issues: Problems in the transport layer, such as issues with RFC (Remote Function Call) connections, can also cause this error.
  Data Issues: Corrupted or inconsistent data being processed can lead to failures.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction SM21) and the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  Monitor Background Jobs: Use transaction SM37 to check the status of background jobs related to the asynchronous process. Look for any failed jobs and analyze their logs.
  Check RFC Connections: Use transaction SM59 to verify the status of RFC connections. Ensure that all necessary connections are active and functioning correctly.
  Resource Monitoring: Monitor system resources (CPU, memory, etc.) using transaction ST02 or ST03 to ensure that the system is not under heavy load.
  Review Configuration: Check the configuration settings in the APO system to ensure they are set up correctly. This includes settings related to the planning area, data sources, and other relevant configurations.
  Data Consistency Checks: Run consistency checks on the data being processed to ensure there are no corrupt or inconsistent records.
  Restart Services: If the issue persists, consider restarting the relevant services or the application server to clear any temporary issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for APO to understand the specific processes involved and any known issues related to asynchronous processing.
  
  If the problem persists after trying the above solutions, it may be necessary to involve SAP support for further investigation.