How To Fix /SAPAPO/OM_SYNC302 - liveCache error when reading orders

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/OM_SYNC -

• Message number: 302

• Message text: liveCache error when reading orders

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/OM_SYNC302 - liveCache error when reading orders ?

  The SAP error message /SAPAPO/OM_SYNC302 typically indicates a problem related to the LiveCache system when reading orders in the SAP Advanced Planning and Optimization (APO) module. This error can occur due to various reasons, including data inconsistencies, issues with the LiveCache itself, or problems with the APO system configuration.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data stored in the LiveCache, which can lead to errors when trying to read orders.
  LiveCache Issues: The LiveCache might be down, not properly configured, or experiencing performance issues.
  Locking Issues: There could be locking issues where the data is being accessed by another process, leading to read errors.
  System Configuration: Incorrect configuration settings in the APO system or LiveCache can also lead to this error.
  Database Issues: Problems with the underlying database that supports LiveCache can also cause this error.
  
  Solutions:
  
  Check LiveCache Status: Ensure that the LiveCache is up and running. You can check the status using transaction codes like /SAPAPO/LC10 or /SAPAPO/LC20.
  Consistency Check: Perform a consistency check on the LiveCache data. You can use transaction /SAPAPO/LC10 to check for inconsistencies and correct them if necessary.
  Restart LiveCache: If the LiveCache is experiencing issues, consider restarting it. This can sometimes resolve temporary glitches.
  Check for Locks: Use transaction SM12 to check for any locks that might be preventing access to the data. If you find any unnecessary locks, you can delete them.
  Review Configuration: Review the configuration settings in both the APO and LiveCache systems to ensure they are set up correctly.
  Database Health Check: If you suspect database issues, perform a health check on the database that supports LiveCache.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SAPAPO/LC10, /SAPAPO/LC20, and SM12 for monitoring and troubleshooting.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  Documentation: Review the official SAP documentation for APO and LiveCache for more insights into configuration and troubleshooting.
  
  By following these steps, you should be able to diagnose and resolve the /SAPAPO/OM_SYNC302 error effectively.