How To Fix /SAPAPO/OM_SYNC216 - Order does not have a reference to configuration in product master

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/OM_SYNC -

• Message number: 216

• Message text: Order does not have a reference to configuration in product master

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/OM_SYNC216 - Order does not have a reference to configuration in product master ?

  The SAP error message /SAPAPO/OM_SYNC216 indicates that an order in the Advanced Planning and Optimization (APO) system does not have a reference to a configuration in the product master. This typically occurs in scenarios where configurable products are involved, and the system expects a configuration to be defined for the order being processed.
  Cause:
  
  Missing Configuration: The order is for a configurable product, but the necessary configuration data is not available in the product master.
  Incorrect Product Master Setup: The product master may not be set up correctly to handle configurations, or the configuration profile may not be assigned.
  Order Creation Issues: The order may have been created without the required configuration details, leading to this error when trying to synchronize or process the order.
  
  Solution:
  
  
  Check Product Master:
  
  Go to the product master data in the SAP system and verify that the configuration profile is correctly assigned to the product.
  Ensure that the configuration settings are complete and accurate.
  
  
  
  Review Order Details:
  
  Check the order that is causing the error. Ensure that it includes the necessary configuration information.
  If the order was created manually, ensure that the configuration was selected during the order creation process.
  
  
  
  Configuration Profile:
  
  Ensure that the configuration profile is correctly defined and that it includes all necessary characteristics and values.
  If needed, create or modify the configuration profile to include the required settings.
  
  
  
  Recreate the Order:
  
  If the order is missing configuration details, consider recreating the order with the correct configuration information.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to configurable products and order management to ensure compliance with best practices.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as C223 (for configuration profiles) or C201 (for creating configurable materials) to manage product configurations.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  APO Configuration: Ensure that the APO system is properly configured to handle configurable products, including settings in the CIF (Core Interface) if applicable.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP APO for further assistance.