How To Fix /SAPAPO/OM_SYNC031 - Transaction data points to the wrong due delivery schedule in liveCache

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/OM_SYNC -

• Message number: 031

• Message text: Transaction data points to the wrong due delivery schedule in liveCache

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/OM_SYNC031 - Transaction data points to the wrong due delivery schedule in liveCache ?

  The SAP error message /SAPAPO/OM_SYNC031 typically indicates that there is a mismatch or inconsistency between the transaction data and the due delivery schedule in the LiveCache system. This can occur in the context of Advanced Planning and Optimization (APO) when the data in the APO system does not align with the data in the LiveCache, which is used for real-time planning and scheduling.
  Cause:
  
  Data Inconsistency: The most common cause is that the transaction data (like orders, forecasts, etc.) has been updated or changed in the SAP system, but those changes have not been properly synchronized with the LiveCache.
  Locking Issues: If there are concurrent processes trying to access or modify the same data, it can lead to inconsistencies.
  Configuration Issues: Incorrect configuration settings in the APO system or LiveCache can lead to synchronization problems.
  System Errors: Bugs or errors in the system can also lead to this type of error message.
  
  Solution:
  
  Check Synchronization: Ensure that the synchronization between the SAP system and LiveCache is functioning correctly. You may need to run the synchronization jobs manually to ensure that all data is up to date.
  Reprocess the Data: If specific transactions are causing the issue, you may need to reprocess those transactions. This can often be done through the APO transaction data maintenance tools.
  Check for Locks: Investigate if there are any locks on the data that could be causing the issue. You can use transaction codes like SM12 to check for locks.
  Review Configuration: Check the configuration settings in both the SAP system and LiveCache to ensure they are set up correctly.
  Consult Logs: Look at the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Restart LiveCache: In some cases, restarting the LiveCache can help resolve temporary inconsistencies.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches or updates that could resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SAPAPO/OM_SYNC for synchronization tasks, and /SAPAPO/OM_ORDER for order management.
  Documentation: Review SAP documentation related to APO and LiveCache for best practices on data management and synchronization.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a more complex issue.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the /SAPAPO/OM_SYNC031 error message.