How To Fix /SAPAPO/OM_SYNC023 - Characteristics matrix does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/OM_SYNC -

• Message number: 023

• Message text: Characteristics matrix does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/OM_SYNC023 - Characteristics matrix does not exist ?

  The SAP error message /SAPAPO/OM_SYNC023 indicates that a characteristics matrix does not exist in the system. This error typically occurs in the context of SAP Advanced Planning and Optimization (APO) when trying to synchronize or access a characteristics matrix that has not been defined or is not available in the system.
  Cause:
  
  Missing Characteristics Matrix: The characteristics matrix that is being referenced does not exist in the system. This could be due to it not being created or it being deleted.
  Incorrect Configuration: There may be a configuration issue where the system is looking for a matrix that is not properly set up.
  Data Transfer Issues: If data is being transferred from another system (like SAP ERP), there may have been an issue during the transfer that resulted in the matrix not being created.
  Authorization Issues: The user may not have the necessary authorizations to access the characteristics matrix.
  
  Solution:
  
  Check for Existence: Verify if the characteristics matrix exists in the system. You can do this by navigating to the relevant transaction in SAP APO where characteristics matrices are managed (e.g., transaction /SAPAPO/OM_MAT).
  Create the Matrix: If the matrix does not exist, you will need to create it. This involves defining the characteristics and their values that will be used in the matrix.
  Review Configuration: Ensure that the configuration settings for the characteristics matrix are correct. This includes checking the settings in the APO system and ensuring that they align with the requirements of your planning scenario.
  Check Data Transfer: If the matrix should have been created as part of a data transfer from another system, check the logs for any errors during the transfer process. You may need to re-run the data transfer or correct any issues that were identified.
  Authorization Check: Ensure that the user has the necessary authorizations to access the characteristics matrix. This may involve checking user roles and permissions in the SAP system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SAPAPO/OM_MAT for managing characteristics matrices.
  Documentation: Refer to SAP documentation or help guides for detailed steps on creating and managing characteristics matrices in APO.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the error message /SAPAPO/OM_SYNC023 and ensure that the characteristics matrix is properly set up in your SAP APO system.