How To Fix /SAPAPO/OM_SYNC002 - Entry only in liveCache

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/OM_SYNC -

• Message number: 002

• Message text: Entry only in liveCache

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/OM_SYNC002 - Entry only in liveCache ?

  The SAP error message /SAPAPO/OM_SYNC002 indicates that there is an inconsistency between the data in the liveCache and the data in the SAP APO (Advanced Planning and Optimization) system. Specifically, this error occurs when an entry exists in the liveCache but not in the APO database, which can lead to synchronization issues.
  Cause:
  
  
  Data Inconsistency: The most common cause of this error is that the data in the liveCache has not been properly synchronized with the APO database. This can happen due to various reasons, such as:
  
  Incomplete or failed data transfer processes.
  Manual changes made directly in the liveCache without corresponding updates in the APO database.
  System errors or interruptions during data processing.
  
  
  
  Configuration Issues: Incorrect configuration settings in the APO system or liveCache can also lead to this error.
  
  
  Data Deletion: If data was deleted from the APO database but not from the liveCache, this inconsistency can trigger the error.
  
  
  Solution:
  To resolve the /SAPAPO/OM_SYNC002 error, you can follow these steps:
  
  
  Check Data Consistency:
  
  Use transaction /SAPAPO/OM_SYNC to check for inconsistencies between the liveCache and the APO database.
  Run the consistency check to identify specific entries that are causing the issue.
  
  
  
  Synchronize Data:
  
  If inconsistencies are found, you may need to synchronize the data. This can often be done by executing the relevant synchronization programs or transactions.
  You can use the transaction /SAPAPO/OM_SYNC to perform the synchronization.
  
  
  
  Review Logs:
  
  Check the application logs for any additional error messages or warnings that may provide more context about the issue.
  Use transaction SLG1 to view application logs related to APO.
  
  
  
  Reprocess Data:
  
  If the error is related to specific planning objects, consider reprocessing those objects to ensure they are correctly updated in both the liveCache and the APO database.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation for any specific guidance related to the error message. SAP Notes may provide patches or additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after attempting the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SAPAPO/OM_SYNC, SLG1, and others that may help in diagnosing and resolving the issue.
  SAP Notes: Search for SAP Notes related to liveCache and synchronization issues in the SAP Support Portal.
  System Configuration: Review the configuration settings for both the APO system and liveCache to ensure they are correctly set up.
  
  By following these steps, you should be able to identify and resolve the cause of the /SAPAPO/OM_SYNC002 error.