How To Fix /SAPAPO/CTM_DRS_COMP063 - LiveCache is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/CTM_DRS_COMP -

• Message number: 063

• Message text: LiveCache is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/CTM_DRS_COMP063 - LiveCache is not available ?

  The SAP error message /SAPAPO/CTM_DRS_COMP063 LiveCache is not available typically indicates that the LiveCache system, which is used in SAP Advanced Planning and Optimization (APO) for storing and processing planning data, is not accessible or has encountered an issue. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  LiveCache Service Down: The LiveCache service may not be running or has crashed.
  Network Issues: There may be network connectivity problems between the SAP application server and the LiveCache server.
  Configuration Issues: Incorrect configuration settings in the SAP system or LiveCache settings.
  Database Issues: The underlying database for LiveCache may be experiencing issues or may be down.
  Resource Limitations: Insufficient memory or CPU resources allocated to the LiveCache instance.
  
  Solutions:
  
  
  Check LiveCache Status:
  
  Use transaction code LC10 in the SAP GUI to check the status of the LiveCache instance. Ensure that it is running and accessible.
  
  
  
  Restart LiveCache:
  
  If the LiveCache service is down, restart it. This can often resolve temporary issues.
  
  
  
  Network Connectivity:
  
  Verify network connectivity between the SAP application server and the LiveCache server. Check for any firewall rules or network configurations that may be blocking access.
  
  
  
  Review Configuration:
  
  Check the configuration settings for LiveCache in the SAP system. Ensure that the connection parameters are correctly set.
  
  
  
  Database Health Check:
  
  Perform a health check on the database that supports LiveCache. Ensure that it is operational and not experiencing any issues.
  
  
  
  Monitor System Resources:
  
  Check the system resources (CPU, memory) on the server where LiveCache is running. If resources are low, consider increasing them.
  
  
  
  Check Logs:
  
  Review the application logs and LiveCache logs for any error messages or warnings that could provide more context about the issue.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  LC10: LiveCache Monitor
  LC01: LiveCache Administration
  SM21: System Log
  ST22: Dump Analysis
  
  
  
  Documentation:
  
  Refer to the official SAP documentation for LiveCache and APO for detailed configuration and troubleshooting steps.
  
  
  
  SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  By following these steps, you should be able to diagnose and resolve the /SAPAPO/CTM_DRS_COMP063 LiveCache is not available error.