How To Fix /SAPAPO/AMON_ALERTS023 - External RFQ process not started

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/AMON_ALERTS -

• Message number: 023

• Message text: External RFQ process not started

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/AMON_ALERTS023 - External RFQ process not started ?

  The SAP error message /SAPAPO/AMON_ALERTS023 indicates that the external Request for Quotation (RFQ) process has not been initiated in the Advanced Planning and Optimization (APO) module. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  Configuration Issues: The system may not be properly configured to handle external RFQs. This could include missing settings in the APO or the integration with the ERP system.
  Master Data Issues: Missing or incorrect master data (like vendor information, material master, etc.) can prevent the RFQ process from starting.
  Process Chain Issues: If the process chain that triggers the RFQ is not set up correctly or has failed, it can lead to this error.
  Authorization Issues: Users may not have the necessary authorizations to initiate the RFQ process.
  Technical Errors: There could be underlying technical issues, such as system performance problems or bugs in the software.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in both the APO and ERP systems to ensure that the external RFQ process is correctly set up. This includes checking the integration settings and ensuring that all necessary parameters are defined.
  Validate Master Data: Ensure that all relevant master data is complete and accurate. This includes checking vendor data, material master records, and any other related data.
  Monitor Process Chains: Check the status of the process chains that are supposed to trigger the RFQ process. If there are any failures, investigate and resolve them.
  Review Authorizations: Ensure that the user attempting to initiate the RFQ has the necessary authorizations. This may involve checking roles and permissions in the SAP system.
  Check Logs and Traces: Look at the system logs and traces for any additional error messages or warnings that could provide more context about the issue.
  Consult SAP Notes: Search for relevant SAP Notes that may address this specific error message or provide patches and updates that could resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SAPAPO/AMON for monitoring alerts and /SAPAPO/OM for configuration settings.
  Documentation: Review SAP documentation related to the RFQ process in APO for detailed guidance on setup and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing the potential causes and applying the suggested solutions, you should be able to resolve the error message /SAPAPO/AMON_ALERTS023 and successfully initiate the external RFQ process.