How To Fix SAML2092 - More than one user with email '&1' found

SAP Error Message - Details

• Message type: E = Error

• Message class: SAML2 - SAML2 Nachrichten

• Message number: 092

• Message text: More than one user with email '&1' found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SAML2092 - More than one user with email '&1' found ?

  The SAP error message SAML2092 indicates that there are multiple user accounts associated with the same email address in the system. This situation typically arises in environments where Single Sign-On (SSO) is implemented using SAML (Security Assertion Markup Language) for authentication. The error occurs because the system cannot determine which user account to authenticate when multiple accounts share the same email.
  Cause:
  
  Duplicate User Accounts: There are multiple user records in the SAP system that have the same email address.
  User Provisioning Issues: During user provisioning, if the same email is assigned to different users, it can lead to this conflict.
  Data Migration Issues: If user data was migrated from another system, duplicates may have been created inadvertently.
  
  Solution:
  To resolve the SAML2092 error, you can take the following steps:
  
  
  Identify Duplicate Users:
  
  Use transaction codes like SU01 (User Maintenance) or SUIM (User Information System) to search for users with the same email address.
  You can run a query to list all users and filter by email to identify duplicates.
  
  
  
  Consolidate or Remove Duplicates:
  
  Decide on a primary user account that should retain the email address.
  For the duplicate accounts, you can either:
  
  Change the email address to a unique one.
  Delete the duplicate accounts if they are no longer needed.
  Merge user data if applicable.
  
  
  
  
  
  Update User Provisioning Processes:
  
  Review and update the user provisioning process to ensure that email addresses are unique when creating new user accounts.
  Implement checks or validations to prevent duplicates from being created in the future.
  
  
  
  Test the Changes:
  
  After making the necessary changes, test the SSO functionality to ensure that the error no longer occurs and that users can log in successfully.
  
  
  
  Related Information:
  
  SAML Configuration: Ensure that your SAML configuration is set up correctly and that it is pointing to the right identity provider (IdP).
  User Management Best Practices: Regularly audit user accounts to prevent duplicates and maintain data integrity.
  Documentation: Refer to SAP documentation for SAML and user management for more detailed guidance on best practices and troubleshooting.
  
  By following these steps, you should be able to resolve the SAML2092 error and ensure a smoother user authentication process in your SAP environment.