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How To Fix SAML2091 - No user with email '&1' found


SAP Error Message - Details

  • Message type: E = Error

  • Message class: SAML2 - SAML2 Nachrichten

  • Message number: 091

  • Message text: No user with email '&1' found

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message SAML2091 - No user with email '&1' found ?

    The SAP error message SAML2091 indicates that the system could not find a user associated with the specified email address. This error typically occurs in the context of Single Sign-On (SSO) configurations using SAML (Security Assertion Markup Language) when a user attempts to log in, but their email address does not match any user account in the SAP system.

    Cause:

    1. User Not Created: The user with the specified email address has not been created in the SAP system.
    2. Email Address Mismatch: The email address used for login does not match the email address associated with any existing user account in the SAP system.
    3. User Deactivation: The user account may be deactivated or locked.
    4. SAML Configuration Issues: There may be issues with the SAML configuration, such as incorrect attribute mappings or settings in the Identity Provider (IdP) or Service Provider (SP).
    5. User Synchronization Issues: If the user accounts are synchronized from an external system (like Active Directory), there may be synchronization issues.

    Solution:

    1. Verify User Existence:

      • Check if the user exists in the SAP system by searching for the email address in the user management area (transaction code SU01).
      • If the user does not exist, create a new user account with the correct email address.
    2. Check Email Address:

      • Ensure that the email address used for login is correct and matches the one in the SAP user account.
      • If the email address has changed, update the user account with the new email.
    3. User Activation:

      • If the user account is deactivated, reactivate it using transaction code SU01.
    4. Review SAML Configuration:

      • Check the SAML configuration settings in both the Identity Provider and Service Provider to ensure that the email attribute is correctly mapped.
      • Ensure that the SAML assertion includes the correct email address and that it is being sent to the SAP system.
    5. User Synchronization:

      • If users are synchronized from an external directory, check the synchronization process to ensure that it is functioning correctly and that the user accounts are being created/updated as expected.
    6. Logs and Traces:

      • Review the SAML logs and traces for any additional error messages or warnings that could provide more context about the issue.

    Related Information:

    • SAML Configuration: Understanding how SAML works and how to configure it in SAP can help troubleshoot issues related to user authentication.
    • User Management: Familiarity with user management transactions in SAP (like SU01, SU10) is essential for resolving user-related issues.
    • SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on SAML configurations and user management.

    By following these steps, you should be able to identify and resolve the cause of the SAML2091 error in your SAP system.

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