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Message type: E = Error
Message class: SAML2 - SAML2 Nachrichten
Message number: 091
Message text: No user with email '&1' found
Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.
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SAML2091
- No user with email '&1' found ?The SAP error message SAML2091 indicates that the system could not find a user associated with the specified email address. This error typically occurs in the context of Single Sign-On (SSO) configurations using SAML (Security Assertion Markup Language) when a user attempts to log in, but their email address does not match any user account in the SAP system.
Cause:
- User Not Created: The user with the specified email address has not been created in the SAP system.
- Email Address Mismatch: The email address used for login does not match the email address associated with any existing user account in the SAP system.
- User Deactivation: The user account may be deactivated or locked.
- SAML Configuration Issues: There may be issues with the SAML configuration, such as incorrect attribute mappings or settings in the Identity Provider (IdP) or Service Provider (SP).
- User Synchronization Issues: If the user accounts are synchronized from an external system (like Active Directory), there may be synchronization issues.
Solution:
Verify User Existence:
- Check if the user exists in the SAP system by searching for the email address in the user management area (transaction code SU01).
- If the user does not exist, create a new user account with the correct email address.
Check Email Address:
- Ensure that the email address used for login is correct and matches the one in the SAP user account.
- If the email address has changed, update the user account with the new email.
User Activation:
- If the user account is deactivated, reactivate it using transaction code SU01.
Review SAML Configuration:
- Check the SAML configuration settings in both the Identity Provider and Service Provider to ensure that the email attribute is correctly mapped.
- Ensure that the SAML assertion includes the correct email address and that it is being sent to the SAP system.
User Synchronization:
- If users are synchronized from an external directory, check the synchronization process to ensure that it is functioning correctly and that the user accounts are being created/updated as expected.
Logs and Traces:
- Review the SAML logs and traces for any additional error messages or warnings that could provide more context about the issue.
Related Information:
By following these steps, you should be able to identify and resolve the cause of the SAML2091 error in your SAP system.
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