How To Fix SALV_BOQT016 - Crystal Reports is not supported in the browser in use

SAP Error Message - Details

• Message type: E = Error

• Message class: SALV_BOQT - Messages for SALV_BO*

• Message number: 016

• Message text: Crystal Reports is not supported in the browser in use

What causes this issue?

Crystal Reports is not supported in the browser and operating system in
use.

System Response

The view switches back to the table.

How to fix this error?

Crystal Reports is only supported in Internet Explorer for MS Windows.

Procedure for System Administrators

For more information, see SAP Note 1353044.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SALV_BOQT016 - Crystal Reports is not supported in the browser in use ?

  The error message SALV_BOQT016 indicates that the version of Crystal Reports you are trying to use is not supported in the web browser you are currently using. This issue typically arises when using SAP BusinessObjects or SAP Crystal Reports in a web environment.
  Cause:
  
  Browser Compatibility: The version of Crystal Reports may not be compatible with the web browser you are using. Some versions of Crystal Reports have specific browser requirements.
  Outdated Software: You may be using an outdated version of Crystal Reports or the web application that does not support modern browsers.
  Browser Settings: Certain browser settings or extensions may interfere with the proper functioning of Crystal Reports.
  
  Solution:
  
  Check Compatibility: Verify the compatibility of your version of Crystal Reports with the web browser you are using. Refer to the official SAP documentation for a list of supported browsers.
  Use a Supported Browser: Switch to a browser that is known to be compatible with your version of Crystal Reports. Commonly supported browsers include:
  
  Google Chrome
  Mozilla Firefox
  Microsoft Edge
  Safari (for Mac users)
  
  
  Update Software: Ensure that both your Crystal Reports and the web application are updated to the latest versions. This can help resolve compatibility issues.
  Clear Cache and Cookies: Sometimes, clearing the browser cache and cookies can resolve unexpected issues.
  Disable Browser Extensions: Temporarily disable any browser extensions that might interfere with the operation of Crystal Reports.
  Check Security Settings: Ensure that your browser's security settings are not blocking the functionality of Crystal Reports.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide specific guidance based on your environment and version.
  Documentation: Review the official SAP Crystal Reports documentation for detailed information on system requirements and compatibility.
  Community Forums: Check SAP community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to resolve the SALV_BOQT016 error and successfully use Crystal Reports in your web environment.