How To Fix SALTEDPWD008 - Could not determine the number of password hash iterations

SAP Error Message - Details

• Message type: E = Error

• Message class: SALTEDPWD - See Function Module CHECK_PWDHASHSTRING_SUPPORTED

• Message number: 008

• Message text: Could not determine the number of password hash iterations

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SALTEDPWD008 - Could not determine the number of password hash iterations ?

  The SAP error message SALTEDPWD008 indicates that the system is unable to determine the number of password hash iterations for a user. This error typically arises in the context of password management and security settings within the SAP system, particularly when dealing with hashed passwords.
  Cause:
  
  Configuration Issues: The error may occur if the password hashing configuration is not set up correctly in the SAP system. This could be due to missing or incorrect entries in the profile parameters related to password hashing.
  Missing Parameters: The specific parameters that define the number of iterations for password hashing may not be defined in the system.
  Database Issues: If there are issues with the database where user credentials are stored, it may lead to this error.
  User Master Record: The user master record may be corrupted or improperly configured, leading to the inability to retrieve the necessary hashing information.
  
  Solution:
  
  
  Check Profile Parameters: Verify the profile parameters related to password hashing. You can check the parameters login/password_hash_iterations and login/password_hash_algorithm in the system profile. Ensure they are set correctly.
  
  You can do this by using transaction code RZ10 to view and edit the instance profile.
  
  
  
  Update Parameters: If the parameters are missing or incorrect, update them to appropriate values. For example, you might set login/password_hash_iterations to a standard value (e.g., 10000) depending on your security requirements.
  
  
  User Master Record: Check the user master record for the affected user. You can do this using transaction code SU01. Ensure that the user’s password settings are correct and that there are no inconsistencies.
  
  
  Database Consistency: Ensure that the database is consistent and that there are no issues with the user tables. You may need to run consistency checks or database repairs if there are underlying issues.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  System Update: Ensure that your SAP system is up to date with the latest patches and updates, as this can resolve many underlying issues.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on password management and security settings.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Security Best Practices: Review SAP security best practices regarding password management to ensure compliance with organizational policies.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.