How To Fix SAI_GLOBAL024 - &1: No service user name found for Integration Server &2

SAP Error Message - Details

• Message type: E = Error

• Message class: SAI_GLOBAL - Message Class for SAI_GLOBAL Objects

• Message number: 024

• Message text: &1: No service user name found for Integration Server &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SAI_GLOBAL024 - &1: No service user name found for Integration Server &2 ?

  The SAP error message SAI_GLOBAL024 indicates that there is no service user name found for a specified Integration Server. This error typically arises in the context of SAP Process Integration (PI) or SAP Process Orchestration (PO) when the system is trying to access or communicate with an Integration Server but cannot find the necessary service user credentials.
  Cause:
  
  Missing Service User Configuration: The service user for the Integration Server may not be defined in the system.
  Incorrect Configuration: The configuration for the Integration Server might be incorrect or incomplete.
  Authorization Issues: The user might not have the necessary authorizations to access the Integration Server.
  System Settings: There may be issues with the system settings or parameters that define how the Integration Server operates.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Service User Configuration:
  
  Go to the Integration Directory in the SAP PI/PO system.
  Verify that the service user is correctly defined for the Integration Server in question.
  Ensure that the user has the necessary roles and authorizations assigned.
  
  
  
  Define Service User:
  
  If the service user is missing, you need to create it. This can typically be done in transaction SU01 (User Maintenance).
  Ensure that the user has the appropriate authorizations for the tasks it needs to perform.
  
  
  
  Review Integration Server Settings:
  
  Check the configuration of the Integration Server in the Integration Directory.
  Ensure that all necessary parameters are correctly set, including the service user name.
  
  
  
  Check for Authorization Issues:
  
  Ensure that the user has the necessary authorizations to access the Integration Server.
  You can use transaction SU53 to analyze authorization failures.
  
  
  
  Restart Services:
  
  Sometimes, restarting the relevant services or the entire system can help resolve transient issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your SAP system for any additional troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Integration Directory: Familiarize yourself with the Integration Directory and how service users are configured within it.
  User Roles and Authorizations: Understand the roles and authorizations required for service users in SAP PI/PO.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.