How To Fix SAI_CACHE863 - XSRF token not found

SAP Error Message - Details

• Message type: E = Error

• Message class: SAI_CACHE - XI Configuration Cache

• Message number: 863

• Message text: XSRF token not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SAI_CACHE863 - XSRF token not found ?

  The SAP error message SAI_CACHE863: XSRF token not found typically occurs in the context of SAP Fiori applications or SAP UI5 applications. This error is related to Cross-Site Request Forgery (CSRF) protection, which is a security feature designed to prevent unauthorized commands from being transmitted from a user that the web application trusts.
  Cause:
  
  
  Missing or Expired CSRF Token: The error usually indicates that the CSRF token required for the request is either missing or has expired. This can happen if:
  
  The application session has timed out.
  The token was not properly retrieved or sent with the request.
  The application is trying to access a resource that requires a valid CSRF token, but the token is not present.
  
  
  
  Incorrect Configuration: There may be issues with the configuration of the SAP Gateway or the backend services that are supposed to handle CSRF tokens.
  
  
  Browser Issues: Sometimes, browser settings or extensions can interfere with the proper handling of tokens.
  
  
  Solution:
  
  
  Refresh the Session: If the session has timed out, refreshing the page or logging out and back in can help regenerate a new CSRF token.
  
  
  Check Token Retrieval: Ensure that the application is correctly retrieving the CSRF token from the server. This usually involves making a GET request to the service to obtain the token before making any POST, PUT, or DELETE requests.
  
  
  Inspect Network Requests: Use browser developer tools to inspect the network requests. Check if the CSRF token is being sent in the headers of the requests. The token should be included in the X-CSRF-Token header.
  
  
  Configuration Review: Review the configuration of the SAP Gateway and backend services to ensure that they are set up correctly to handle CSRF tokens.
  
  
  Browser Cache: Clear the browser cache and cookies, as stale data can sometimes lead to issues with token validation.
  
  
  Check for Extensions: Disable any browser extensions that might interfere with the requests being sent, especially those related to security or privacy.
  
  
  Update SAP Notes: Check for any relevant SAP Notes or updates that might address known issues related to CSRF token handling.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Fiori and UI5 applications for best practices on handling CSRF tokens.
  SAP Community: Engage with the SAP Community forums to see if others have encountered similar issues and what solutions they have found.
  Debugging: If you have access to the backend, consider enabling debugging to trace the request and response cycle to identify where the token handling might be failing.
  
  By following these steps, you should be able to resolve the SAI_CACHE863 error and ensure that your application can properly handle CSRF tokens.